97 Emplois pour Service Desk - Belgique

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

(NL versie hieronder)

En tant que Responsable Service Desk, tu seras la personne de référence pour coordonner notre support aux membres, en lien étroit avec les partenaires, le service technique, et les autres départements internes.

Tes missions:

• Support et gestion de plusieurs applications
• Gérer, prioriser et suivre les tickets via ticketing system
• Répondre aux questions entrantes via les différentes voies (appels téléphoniques, mails, chat), y compris pour les cas sensibles
• Participer activement aux réunions internes et externes, notamment avec les partenaires
• Maintenir une excellente image de l’organisation auprès des membres
• Escalader les problèmes critiques vers la direction
• Etablir et analyser les statistiques de support et proposer des axes d’amélioration
• Rédiger des FAQ, des manuels en interne, des articles pour le rapport annuel, des contenus de formation
• Assurer la formation continue de l’équipe sur les outils et bonnes pratiques
• Favoriser l’usage optimal de nos outils, avec une démarche d’amélioration continue

Ton profil:

• Expérience confirmée en service desk / support utilisateurs
• Excellente communication écrite et orale, capacité à bien formuler et argumenter
• Résistance au stress, capacité à garder son sang-froid face aux urgences
• Bilingue FR/NL
• À l’aise pour prendre des décisions, poser un cadre et faire preuve de leadership direct, tout en restant bienveillant·e
• Capacité à gagner la confiance des membres, avec qui le lien est fort
• Tu es pragmatique, orienté·e solution, focalisé résultat

Les + qui feront la différence :

• Expérience avec Freshdesk ou un autre système de tickets
• Connaissance en HTML ou création de chatbot
• Avoir déjà piloté un outil de support ou contribué à son implémentation
• Aisance à travailler en lien direct avec des équipes et l’IT

Offre :

Tu rejoindras une équipe soudée et humaine où l’ouverture, l’apprentissage et la confiance sont au cœur des préoccupations.

• Un contrat à durée indéterminée (temps plein).
• Un environnement de travail stable et agréable avec un package salarial attractif (chèques-repas, assurances hospitalisation et groupe, etc.).
• La possibilité de travailler régulièrement à domicile.
• Possibilités de formation.
• Nos bureaux sont situés dans le centre de Bruxelles (près d’une gare) et sont facilement accessibles par les transports en commun.

Jouw rol:

Als verantwoordelijke voor de Service Desk ben jij het centrale aanspreekpunt voor onze leden en partners.

Jouw taken:

• Binnenkomende vragen beantwoorden via verschillende kanalen (mail, chat, telefoon), ook bij gevoelige of moeilijke dossiers
• Actieve deelname aan interne en externe vergaderingen, vooral met partners
• Zorgen voor een professionele en positieve uitstraling naar onze leden toe
• Optimaal gebruik van de interne tools bevorderen, constant op zoek gaan naar een betere aanpak
• Ondersteuning en beheer van meerdere applicaties
• Hulp & escalatie voor de kritieke dossiers
• Opstellen en analyseren van supportstatistieken en oplossingen voorstellen
• Beheer en opvolging van tickets van onze leden via ticketsysteem
• Schrijven van FAQ’s, interne handleidingen, bijdragen aan het jaarrapport, opleidingsmateriaal maken
• Interne opleiding en coaching van collega’s

Jouw profiel:

• Aantoonbare ervaring in service desk of gebruikerssupport
• Sterke schriftelijke en mondelinge communicatie, met zin voor nuance en structuur
• Stressbestendig, houdt het hoofd koel in complexe situaties
• Perfect tweetalig FR/NL – je communiceert vlot en professioneel in beide talen
• Duidelijke leiderschapsstijl, met oog voor samenwerking en respect
• Je wint gemakkelijk het vertrouwen van leden en bouwt duurzame relaties op
• Je bent oplossingsgericht, pragmatisch, en werkt resultaatgericht – geen focus op tijd per ticket, maar op impact

Pluspunten:

• Ervaring met Freshdesk of een andere system
• Kennis van HTML of ervaring met het opzetten van een chatbot
• Al eerder een supporttool beheerd of geïmplementeerd
• Vlot in samenwerking met IT en andere teams

Offerte:

Je komt terecht in een hecht, mensgericht team waar openheid, leren en vertrouwen centraal staan.

• Een vast contract (fulltime).
• Een stabiele en aangename werkomgeving met een aantrekkelijk salarispakket
• Mogelijkheid tot regelmatig thuiswerk.
• Opleidingsmogelijkheden
• Het kantoor is gelegen in het centrum van Brussel (vlakbij een treinstation), vlot bereikbaar met het openbaar vervoer.
• We hebben ook een bedrijfsrestaurant

Join Our Team as a Service Desk Agent in the Aviation Sector!

Are you passionate about technology and customer service? Are you ready to play a pivotal role in supporting a leading client in the aviation industry? As a Service Desk Agent, you’ll join a vibrant, multicultural team, delivering exceptional first-line IT support and making a real impact every day.

This role requires the availability to cover Mon - Fri 7am to 7pm shifts - company car is provided.

Your Role:

• Be the first point of contact for client employees, expertly managing and resolving a wide array of IT requests—both hardware and software related.
• Work closely with colleagues from diverse backgrounds, collaborating in an international environment.
• Troubleshoot and resolve issues via phone and email, leveraging a robust knowledge base to ensure quick, reliable solutions.
• Document every resolution clearly and accurately, keeping comprehensive records in our ticketing system.
• Consistently meet attendance, quality, and customer service benchmarks through efficient and proactive support.

What You’ll Do:

• Diagnose and resolve Microsoft Office issues, including error messages, formatting, and performance tweaks.
• Troubleshoot a variety of Windows-related challenges from error messages to configuration settings.
• Provide support for specialized corporate applications, handling installations, troubleshooting, and optimization.
• Tackle basic network issues, performing connectivity checks and verifying network settings.
• Log every support interaction—whether received by phone, email, in-person, or online—with precision in the ticketing system.
• Assess the complexity and urgency of each issue, ensuring the right level of support and timely escalation when needed.
• Follow up consistently, ensuring every case is closed to the client’s satisfaction and all information is up-to-date.
• Contribute to the improvement of our knowledge base and assist with exciting special projects as they arise.

Your profile:

• Adaptable and flexible, thriving in changing environments.
• Strong IT knowledge with the confidence to resolve issues on the fly.
• Quick learner eager to embrace new challenges and technologies.
• Proven customer service skills—experience in this area is a strong advantage.
• Excellent analytical, technical, problem-solving, and organizational abilities.
• Top-notch communication skills, both written and verbal.
• Team-oriented, self-motivated, and attentive to detail, with the ability to manage shifting priorities.
• Skilled at explaining technical issues to non-technical users.
• Fluent in English and French.
• Willing to work shifts Monday through Friday, between 7:00 AM and 7:00 PM.

What we offer:

• Competitive salary and benefits, including meal vouchers and Ecocheques.
• Provided company car and fuel card for your convenience.
• Premium pay for certain shifts (night, weekends, and on-call hours), with on-call time compensated as a full working day.
• Comprehensive hospitalization and group insurance coverage.
• Extra vacation days for better work-life balance.
• Access to continuous learning and development through training programs.
• Personalized career growth opportunities within the organization.
• Experience working in an international setting, as part of our dynamic European team.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain

or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

Bij SGS kan je kiezen. Allereerst uit onze verschillende vacatures. Maar je hebt bij SGS nog een andere keuze. Kies je voor verdiepen of kies je voor verrijken ? We zijn niet alleen op zoek naar collega's die de diepte van hun vakgebied ingaan. We zijn net zo hard op zoek naar verbinders, collega's die onze indrukwekkende diversiteit aan diensten kunnen koppelen. Aan elkaar. En daarmee onze dienstverlening verrijken.

SGS is wereldleider als het gaat om inspectie, controle, analyse en certificering. We zijn zelfs de wereldwijde benchmark voor kwaliteit en integriteit. Daar zijn we waanzinnig trots op. Net als op onze ruim 95.000 collega's die onze klanten bijstaan wereldwijd, of wat dacht je van onze 1850 medewerkers alleen al in België? Verdeeld over expertises, branches en culturen heen, geven onze medewerkers dagelijks 110% van zichzelf. Onze medewerkers bouwen aan hun eigen weg binnen de dienstverlening en expertise.

Voor ons IT departement zijn we op zoek naar een IT Service Desk Medewerker.

Duties & Responsibilities:

• Develop and maintain process workflows using Microsoft Visio.
• Create, review, and update Standard Operating Procedures (SOPs) to ensure accuracy and clarity.
• Organize and centralize knowledge management articles within the designated Knowledge Management Database on Microsoft SharePoint.
• Operate independently with minimal supervision while managing assigned tasks efficiently.
• Collaborate effectively with team members to capture implicit knowledge and transform it into clear, user-friendly documentation.
• Undertake additional duties as assigned to support the IT Service Desk and knowledge management functions.

Requirements & Qualifications:

• Demonstrated experience in knowledge management and documentation.
• Proficient in Microsoft Visio and the full Microsoft Office suite.
• Experience with Microsoft SharePoint administration and knowledge base management.
• Excellent verbal and written communication skills in English.
• Previous IT Service Desk experience is considered an advantage.
• Educational background: Higher vocational training in a relevant discipline with a minimum of 2 years post-related experience, or secondary educational qualification with 4 years post-related experience.

Competencies & Personal Attributes:

• Strong relational and networking skills, able to build effective relationships at all levels with diplomacy and appropriate humor.
• Results-driven with a focus on meeting customer expectations and delivering quality work systematically.
• Adaptable to change, comfortable with ambiguity, and open to new ideas and experiences.
• Excellent communication skills with tact and diplomacy to handle sensitive information and diverse stakeholders.

Working Conditions:

• Full-time, on-site role based in Brussels, adhering to normal office working hours.
• No travel or temporary duty assignments required.

NOTE - NO SPONSORSHIP PROVIDED. YOU MUST BE IN BELGIUM ONLY

IKO Industries is looking for a dedicated and customer-focused IT Service Desk Analyst to join our dynamic Global IT Service Desk team. If you’re passionate about troubleshooting, technology, and delivering excellent support, this opportunity is for you!

About Us

IKO Industries Ltd. is a leader in the manufacturing of roofing and building materials with a global presence. Our values – quality, integrity, and trustworthiness – drive our success, and we are committed to fostering a positive and inclusive workplace.

What You’ll Do

As an IT Service Desk Analyst, you’ll play a critical role in providing IT support across multiple platforms for our team worldwide. Key responsibilities include:

Operational Delivery

• Provide first-level response, triage, and troubleshooting for IT support requests across multiple channels and global locations, adhering to service metrics, SLAs, and OLAs.
• Deliver 2nd-level support, including deskside assistance and occasional travel to regional sites, while ensuring accurate ticket documentation, prioritization, and escalation when required.
• Identify trends in incidents to aid problem management, record system outages, and provide basic end-user training on IT tools and processes.
• Manage IT equipment tracking and recovery, coordinate vendor escalations, and author or update knowledge base articles and technical documentation.
• Participate in on-call rotations for after-hours support and follow IT service management practices, including change, incident, and problem management processes.

What We’re Looking For

Our ideal candidate has:

• A Bachelor’s degree in IT, Computer Science, or a related field.
• 2+ years of Level 1 IT support experience (Level 2 experience is a plus).
• Strong technical knowledge of Windows PCs, macOS, M365, and Active Directory.
• Excellent customer service skills and a team-oriented mindset.
• Certification in ITIL Foundation, Apple Certified Support, or similar is a bonus.

What We Offer

• Employee support and mental wellness programs.
• An opportunity to grow your career within a stable and industry-leading company.

Ready to Apply?

Bring your troubleshooting skills and collaborative mindset to a company that values innovation and customer satisfaction. Join us in building a brighter future at IKO!

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