73 Emplois pour It Specialist - Belgique

Your tasks:

• Serve as a dedicated service desk agent, incident analyst, and problem solver.
• Ensure swift incident analysis, prioritizing first and second-line customer interactions to achieve an outstanding first call resolution rate.
• Maintain meticulous records of incident and problem information.
• Offer expert support both remotely and on-site, providing solutions where they are needed most.
• Play a pivotal role in PC environment reconfiguration and installation.
• Contribute to the creation of comprehensive operational support procedures.
• Craft technical content to enrich our knowledge database.
• Manage application testing and administration.
• Collaborate closely with system administration and database administration for seamless execution of tasks.

Your profile:

We value talent and expertise! To thrive in this role, you should bring:

• Proficiency in both French and English, unlocking effective communication channels.
• An ITILV4 certification.
• A minimum of 3 years' hands-on experience in a similar position.
• Basic knowledge of network systems.
• Prior experience working with a ticketing system.
• Excellent proficiency in all Microsoft Office applications.
• A collaborative team spirit paired with a strong customer-centric mindset

Title: Senior IT Support Engineer

Language Requirement: French and English – Mandatory

Job Description:

We are seeking a highly skilled Senior IT Support Engineer with 5 to 8 years of experience in managing IT Service Management operations, focusing on End User Computing and Deskside Support Services. The ideal candidate must be bilingual in French and English and possess strong technical, analytical, and stakeholder management skills.

Key Responsibilities:

• Manage ITSM operations with a strong focus on End User Computing and Deskside support.
• High-level understanding of desktop support technologies and infrastructure components.
• Troubleshoot network issues and demonstrate strong diagnostic skills.
• Utilize SCCM, Ivanti, or Intune for software deployments and installations.
• Perform OS installations, handle OS-related issues, and provide issue resolution.
• Patch management – including package installations and troubleshooting.
• Support and manage conference room devices (Polycom, CISCO, Starleaf, MSTeams, etc.).
• Coordinate with facilities teams for maintenance of non-network devices (CCTV, sensors, etc.).
• Ensure all workstations are up-to-date with antivirus, Windows patches, and feature packs.
• Remote troubleshooting using tools like RDP, iDRAC, ILO, etc.
• Printer issue resolution and file restoration support.
• Provide excellent customer service and maintain strong stakeholder communication.
• Communicate issues and solutions effectively to business units.
• Demonstrated experience working within Managed Services operations.
• Excellent verbal and written communication skills in both French and English.
• Strong knowledge of ITIL framework and service management lifecycle.
• Maintain and track IT asset inventory. Manage laptop lifecycle and reclamation processes.
• Handle peripheral inventory (laptops, docking stations, monitors, etc.).
• Conduct regular housekeeping tasks including space reclamation and profile archiving.
• Perform software installation, reinstallation, and troubleshooting.

Qualifications:

• Minimum 3+ years of relevant experience in IT support and service management.
• Bilingual fluency in French and English – Must Have.
• ITIL certification or working experience with ITIL-based environments is preferred.

• Service desk agent, incident agent and analyst, problem agent and analyst
• Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
• First and second-line support: remote and on-site support
• Recording & tracking incident and request information
• Recording & tracking Problem information
• Participating in reconfiguration/installation of PC environment
• Documenting operational support procedures
• Drafting technical content for knowledge database
• IT support specialist must be able to perform all tasks of a service desk operator
• Testing and administration of applications
• Liaising with system administration and database administration for execution of administration tasks
• ITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT Support

• Highly autonomous and broadly IT skilled
• Problem solving skills

• Very good skills in all of the MS office applications
• Very good skills with end user computers and, more specifically, Windows computers
• Good understanding of the main mobile devices platforms and core mobile applications
• ITIL V4 Foundation Certified

• Fluent in both English/French both written and oral
• Part of the consultants needs to be fluent in German both written and oral as well
• Knowledge of additional official EU languages may be considered an asset
• Very good communication skills with diplomatic and user oriented approaches
• Empathetic and user oriented

IT Videoconference Support Specialist

Brussels (Onsite, European Institution)

Are you an experienced IT professional with a passion for videoconferencing technology and high-profile event support? We are looking for an IT Videoconference Support Specialist to join our team in Brussels, working onsite for a prestigious European institution.

Key Responsibilities

• Configure, test, and administer videoconferencing environments and related IT equipment.
• Provide support for staff requests, including meeting setup and live assistance (Webex, MS Teams).
• Deliver technical support for events, webinars, and large-scale videoconferencing requests.
• Act as the escalation point for videoconferencing issues and meeting room support.
• Document operational procedures and draft technical content for the internal knowledge base.

Profile & Qualifications

• 5+ years of relevant professional experience in IT support with a focus on videoconferencing.
• Strong familiarity with tools such as Webex, Cisco Jabber, MS Teams, Skype, Cisco Webmeeting, Interactio, Barco, Cisco VC systems, etc.
• Fluency in English and French (both written and spoken).
• Proficiency in MS Office and general end-user computer support.
• Broad IT skills and high autonomy in problem-solving.
• Knowledge of Linux and Windows environments.
• ITIL V4 Foundation Certification – strongly preferred.
• Additional EU languages (especially German) considered an advantage.

System Administrator

Location: Ghent, Belgium (Hybrid – 3 days on-site)

Job Type: Full-time

Sector: HealthTech / Diagnostics / IT Infrastructure

About the Role

As a System Engineer, you’ll play a key role in maintaining and enhancing core IT operations including servers, storage, virtualization, networking, and cloud-based systems. You’ll be the go-to expert for escalated support issues, contribute to infrastructure projects, and help ensure the reliability and performance of essential systems.

Key Responsibilities

• Maintain and support IT infrastructure: operating systems, O365, servers, storage, virtualization, and networks.
• Troubleshoot hardware, software, and network issues; document and resolve incidents efficiently.
• Monitor system performance and coordinate updates and patching (Windows, Linux, third-party components).
• Support disaster recovery and backup operations.
• Provide technical documentation and assist in infrastructure planning and upgrades.
• Act as an escalation point for L1/L2 support and contribute to team training and knowledge sharing.
• Participate in infrastructure projects and emergency on-site support when required.

What You’ll Bring

• Strong hands-on experience with VMware (vSphere, vCenter, ESXi).
• Solid knowledge of Windows Server technologies: Active Directory, DNS, DHCP, Group Policy, IIS.
• Experience with physical infrastructure (servers, storage, SAN switches).
• Good understanding of networking (switches, firewalls, routing).
• Familiarity with Microsoft 365 Admin Centre and PowerShell scripting.
• Optional: Linux/Unix experience and ITIL framework knowledge.
• Certifications such as VMware Certified Professional are a plus.

Why Join?

• Work in a purpose-driven environment supporting healthcare and public health.
• Be part of a collaborative, international team.
• Hybrid working model with flexibility and autonomy.
• Opportunities for professional development and certification.

• Je fungeert als bruggenbouwer tussen de IT-wereld en de Facility-wereld. Dit is je hoofdtaak.
• Je draagt bij aan de implementatie / de supervisie van de omvorming van de IT-netwerken.

• Je ondersteunt technische voorbereiding en uitvoering van infrastructuurwerken,
• Je vormt de schakel tussen de IT- en Facility Management-afdelingen, met aandacht voor behoeften, planning en technische haalbaarheid,
• Je houdt toezicht op de implementatie en controle van transformaties, zowel technisch als operationeel,
• Je neemt deel aan de coördinatie van IT- en Facility-projecten, met een bijzondere focus op netwerk- en infrastructuurtransformaties,
• Je draagt bij aan de evaluatie en selectie van technische oplossingen in samenwerking met interne en externe partners,
• Je zorgt voor een degelijke documentatie van processen, configuraties en wijzigingen binnen jouw expertisegebied.

• Je hebt meer dan 5 jaar ervaring,
• Je bent zeer flexibel wat betreft de inhoud van het werk, de locatie en de werktijden,
• Je werkt zelfstandig en bent resultaatgericht,
• Je beschikt over de volgende IT-vaardigheden:
  • Microsoft-tools (M365, Visio, .),
  • Netwerkkennis:
    • Je kunt bekabelingsplannen opstellen, interpreteren en implementeren, en hieruit de nodige fysieke acties afleiden,
    • Je hebt basiskennis van Switching, Load Balancing, MPLS, Firewalls, VPN-tunnels en SD-WAN,
• Je kunt operationele procedures documenteren,
• Je hebt een praktische kijk op beveiligings- en compliancevraagstukken,
• Je beschikt over de volgende soft skills, die essentieel zijn voor deze functie: communicatie- en onderhandelingsvaardigheden en stressbestendigheid,
• Je beheerst één van de landstalen en het Engels. Passieve kennis van de andere landstalen is vereist,
• Je hebt basiskennis van elektriciteit.

• Je vindt het leuk om mee te werken aan projecten die betrekking hebben op de IT-Infrastructuur, dergelijke projecten bieden de Nationale Loterij een noodzakelijke ondersteuning, en leveren op die manier hun bijdrage aan het welzijn van de hele Belgische samenleving.
• Je groeit in je job: je kan inderdaad je vaardigheden en je kennis verder ontwikkelen in een dynamische omgeving die je mogelijkheden aanreikt voor je persoonlijke én je professionele groei.
• Je werkt mee aan de netwerken van de Nationale Loterij, en daartoe leg je waardevolle contacten met interne en externe stakeholders.

We’re looking for experienced IT and Cyber Risk professionals to support financial sector clients in strengthening their cybersecurity. In this second-line role, you’ll oversee and challenge the first line’s risk management practices, helping ensure compliance, resilience and alignment with regulations.

What will you work on:

• Oversee and assess IT and cyber risks, focusing on second-line validation of first-line controls and practices.
• Review risk assessments and treatment plans to ensure compliance with internal and external standards.
• Support development and implementation of control frameworks (e.g., ISO 27001, NIST, SOC).
• Help clients comply with DORA and improve overall cyber risk maturity.
• Conduct audits and provide oversight, especially around third-party risk.
• Deliver clear, actionable risk reports for senior management and governance teams.
• Advise on risk strategy and improvements to enhance security posture.
• Review IT and security clauses in supplier contracts for risk alignment.
• Collaborate with first-line teams to support and challenge their control effectiveness.
• This role offers long-term engagement with 1-2 clients, allowing you to build strong relationships and make a meaningful impact on their cyber risk management.

What do you need:

• You have 4+ years of experience in information security or risk management, with a strong focus on second-line roles.
• You’ve conducted security assessments or audits and have hands-on experience with operational risk management.
• You understand frameworks like ISO 27001, NIST, and SOC and how they apply in second-line assurance.
• You’re familiar with financial sector regulations (DORA, NBB, EBA) and have worked in financial services or large enterprises.
• You can effectively oversee and challenge first-line risk activities to ensure compliance.
• You hold (or are working toward) certifications like CISSP, CISM, or CCSK.
• You understand vulnerability management, penetration testing and can review IT/security clauses in contracts.
• You’re confident communicating with senior stakeholders and can turn complex issues into clear, actionable insights.
• You’re proactive, analytical and comfortable managing complex work in a fast-paced environment.
• You’re a strong team player, able to build trust between first and second line teams.

What can you expect:

• At KPMG, you'll join an international corporate culture that values personal growth, mutual trust, and lifelong learning. We offer a competitive and attractive compensation package, including a wide range of extra-legal benefits: company car and fuel card, iPhone/iPad, group and hospitalization insurance, and customizable allowances through our plan.
• You'll have access to career and business development opportunities, with tailored training programs designed to match your personal goals and ambitions.
• For future leaders, we provide structured learning and growth paths via our Management Development Track.
• We support flexible, hybrid work arrangements, allowing you to work from wherever you’re most productive.
• You’ll be surrounded by passionate colleagues, all working together to achieve great things and supporting one another along the way.
• From day one, you'll be backed by a buddy and a performance manager to guide you during your first months.
• Enjoy engaging teambuilding, sports, and wellbeing initiatives through our program.
• And last but not least, you’ll thrive in an inclusive environment that embraces diversity and fosters mutual respect for all backgrounds and beliefs.

Freelance Microsoft System Administrator

We are seeking a skilled Microsoft System Administrator with strong experience in Microsoft Azure, Active Directory, Windows Server, and general IT infrastructure. The successful candidate will be responsible for deploying, maintaining, and troubleshooting enterprise systems and services within a hybrid (on-premise and cloud) environment.

Responsibilities:

• Administer, support, and maintain Microsoft Azure services including Azure AD, VMs, storage, networking, and monitoring.
• Manage and maintain Active Directory, Group Policy, DNS, DHCP, and certificate services.
• Install, configure, and support Windows Server (2016/2019/2022) environments.
• Monitor system performance, availability, and capacity to meet business demands.
• Implement and manage backup and disaster recovery strategies.
• Maintain system security through patch management, antivirus, and vulnerability mitigation.
• Provide 2nd/3rd level support for system-related issues and service requests.
• Work with other IT teams to support hybrid infrastructure and cloud-first initiatives.
• Automate tasks using PowerShell and other scripting tools.
• Document system configurations, procedures, and changes according to internal standards.
• Participate in infrastructure projects including migrations, upgrades, and cloud adoption.

Requirements:

• Proven experience with Microsoft Azure (IaaS, PaaS, Azure AD, Networking, ARM templates).
• Strong knowledge of Active Directory and Group Policy management.
• Solid experience with Windows Server OS (2016/2019/2022).
• Understanding of networking principles (TCP/IP, firewalls, VPNs, DNS, DHCP).
• Familiarity with virtualization platforms such as Hyper-V or VMware.
• Experience with Microsoft 365, Exchange Online, and Intune is a plus.
• Proficiency in scripting (PowerShell preferred) for automation and administration.
• Experience with monitoring tools, backup solutions, and patch management systems.

Certifications (preferred):

• Microsoft Certified: Azure Administrator Associate

Additional Details:

• START DATE: Flexible
• DURATION: Long term
• CONTRACT: Freelance
• ONSITE POLICY: Hybrid (very flexible)
• HOURS PER WEEK: 40
• LANGUAGES: English (Dutch and French is a bonus)
• INTERVIEW PROCESS: One stage

If you are interested or know anyone who could be a good fit please send your CV to