83 Emplois pour It Professional - Belgique

Wij zijn op zoek naar een Technical Support voor een vestiging in de Haven van Antwerpen. Je zorgt voornamelijk voor het veilig uitvoeren van het dagelijkse onderhoud van equipment en installaties o.a.:

• samenwerking met onderhoudtechniekers
• downtime voorkomen/inkorten door samenwerking met de operationele diensten
• beheren en opmaken van technische documentatie (uitwerken en actueel houden van specifieke procedures, opstellen van gedetailleerde werkvoorbereidingen, opmaken van werkbonnen en vergunningen,.)
• streven naar uniformiteit en maximale uitwisselbaarheid van technische componenten (pompen, meet- en regelapparatuur, etc)
• bestellen & opvolgen van inkomende- en uitgaande goederen
• actief meewerken en voorstellen doen i.v.m. het technisch verbeteren van onze installaties

• Je beschikt over een technisch Bachelor-diploma (industriële wetenschappen of elektromechanica)
• Je bent gelijkwaardig door ervaring in de sector
• Zeer goede kennis van het MS-Office pakket
• Sterke administratieve vaardigheden
• Je kan goed organiseren en zelfstandig werken
• Je bent een teamplayer
• Je kan goed om met deadlines
• Aandacht voor veiligheid en milieu
• Je beheerst perfect de Nederlandse taal
• Je rapporteert aan de Technical Manager

• Opleiding on the job
• Voltijdse en vaste functie
• Aantrekkelijk salaris met extralegale voordelen

Wij zijn op zoek naar een Technical Support voor een vestiging in de Haven van Antwerpen. Je zorgt voornamelijk voor het veilig uitvoeren van het dagelijkse onderhoud van equipment en installaties o.a.:

• samenwerking met onderhoudtechniekers
• downtime voorkomen/inkorten door samenwerking met de operationele diensten
• beheren en opmaken van technische documentatie (uitwerken en actueel houden van specifieke procedures, opstellen van gedetailleerde werkvoorbereidingen, opmaken van werkbonnen en vergunningen,.)
• streven naar uniformiteit en maximale uitwisselbaarheid van technische componenten (pompen, meet- en regelapparatuur, etc)
• bestellen & opvolgen van inkomende- en uitgaande goederen
• actief meewerken en voorstellen doen i.v.m. het technisch verbeteren van onze installaties

• Je beschikt over een technisch Bachelor-diploma (industriële wetenschappen of elektromechanica)
• Je bent gelijkwaardig door ervaring in de sector
• Zeer goede kennis van het MS-Office pakket
• Sterke administratieve vaardigheden
• Je kan goed organiseren en zelfstandig werken
• Je bent een teamplayer
• Je kan goed om met deadlines
• Aandacht voor veiligheid en milieu
• Je beheerst perfect de Nederlandse taal
• Je rapporteert aan de Technical Manager

• Opleiding on the job
• Voltijdse en vaste functie
• Aantrekkelijk salaris met extralegale voordelen

Wij zijn op zoek naar een Technical Support voor een vestiging in de Haven van Antwerpen. Je zorgt voornamelijk voor het veilig uitvoeren van het dagelijkse onderhoud van equipment en installaties o.a.:

• samenwerking met onderhoudtechniekers
• downtime voorkomen/inkorten door samenwerking met de operationele diensten
• beheren en opmaken van technische documentatie (uitwerken en actueel houden van specifieke procedures, opstellen van gedetailleerde werkvoorbereidingen, opmaken van werkbonnen en vergunningen,.)
• streven naar uniformiteit en maximale uitwisselbaarheid van technische componenten (pompen, meet- en regelapparatuur, etc)
• bestellen & opvolgen van inkomende- en uitgaande goederen
• actief meewerken en voorstellen doen i.v.m. het technisch verbeteren van onze installaties

• Je beschikt over een technisch Bachelor-diploma (industriële wetenschappen of elektromechanica)
• Je bent gelijkwaardig door ervaring in de sector
• Zeer goede kennis van het MS-Office pakket
• Sterke administratieve vaardigheden
• Je kan goed organiseren en zelfstandig werken
• Je bent een teamplayer
• Je kan goed om met deadlines
• Aandacht voor veiligheid en milieu
• Je beheerst perfect de Nederlandse taal
• Je rapporteert aan de Technical Manager

• Opleiding on the job
• Voltijdse en vaste functie
• Aantrekkelijk salaris met extralegale voordelen

Televic Conference develops, manufactures, and markets conferencing solutions to high-profile customers worldwide (e.g., the United Nations, the European Parliament, the French Senate, etc.).

In order to boost our growth, we are on the lookout for a curious Technical Support Engineer to resolve technical issues (for international clients) that require expert product knowledge. You collaborate closely with your colleagues in product management and R&D in Izegem.

Regularly you go on-site for technical interventions.

Technical Support Engineer

Position Overview:

The Technical Support Engineer will play a crucial role in providing exceptional customer support, training, and testing services. This role involves understanding customer needs, developing test scenarios, and leveraging data to improve the customer experience.

Key Responsibilities:

• Provide advanced technical support and resolve customer issues efficiently. Manage escalated technical troubleshooting, ensuring prompt resolution.
• Identify product training needs and conduct training sessions to ensure customers are proficient in using our products.
• Design test procedures and scenarios based on product specifications and customer feedback. Conduct thorough testing to ensure product reliability and performance.
• Analyze system usage data and customer feedback to identify patterns and areas for improvement. Develop insights and recommendations to enhance customer satisfaction.
• Work with the product management and R&D teams to address escalated issues and provide a continuous customer feedback loop.
• Identify upselling and cross-selling opportunities during customer interactions.
• Collaborate with the sales team to support large, complex sales opportunities by providing technical expertise and ensuring customer requirements are met.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proven experience in a customer success or technical support role.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and training delivery abilities.
• Experience in testing and quality assurance processes.
• Proficient in data analysis and interpreting system usage metrics.
• Fluent in English and French.
• Willing to travel 10-15% of the time.

What’s in it for you?

• The chance to work on state-of-the-art products in a market that represents sustainability;
• A full-time contract (38-hour week) at a company that has international success but remains solidly rooted in Belgium as it keeps on growing;
• An attractive salary, supplemented with our personalized Televic Bonus Plan as well as legal benefits;
• An environment driven by teamwork and the constant will to innovate;
• The chance to deliver quality, because that’s what we stand for;
• A stimulating, no-nonsense mentality, with an eye for your unique talents and growth.

Reporting to the Service Manager, the Technical Support Specialist will provide second-level technical assistance to our B2B clientele, focusing on complex photovoltaic (PV) and energy storage systems. This role is pivotal in ensuring efficient and effective remote support, contributing significantly to customer satisfaction and operational excellence.

Responsibilities:

• Deliver remote technical support (second-level) for intricate PV and storage systems via telephone, email, online service center, and other digital tools.
• Conduct diagnosis and remote remediation of system failures and anomalies, prioritizing rapid resolution to minimize operational impact for clients.
• Utilize and optimize business applications for troubleshooting and case management, ensuring a superior customer experience.
• Initiate and maintain detailed Service Cases within the Salesforce system, guaranteeing comprehensive documentation for the Application Engineering team to support ongoing innovation and product enhancement.
• Provide board swap support for certified Solar Partners and advanced installers.

Qualifications:

• Degree in a relevant field such as Energy, Electrical Engineering, Electronic Engineering, Electrotechnical Engineering, or IT Networks.
• Demonstrated high proficiency in problem-solving coupled with a strong customer-centric approach.
• Exceptional communication skills, both written and verbal.
• Proficiency in Dutch or French, and English is required.
• Comprehensive knowledge of the photovoltaic and/or energy storage sectors.
• Possession of a positive disposition, adaptability, and resilience to stress.
• A robust capacity to comprehend complex technical aspects pertaining to energy and photovoltaic management.
• Strong analytical capabilities.
• Highly organized, efficient, autonomous, precise, and reliable.

Ready for your next career move?

We look forward to receiving your application!

Interested in this position but don’t meet every requirement? We’d still love to hear from you – please send us your cover letter and resume!

Your recruiting contact:

T. Van den Heuvel | SMA Benelux bv / srl

Onderneming

Deze onderneming is een financieel expert die zich specialiseert in het aanbieden van financiële toepassingen en software. Als dynamische en innovatieve organisatie evolueren ze constant mee met de snel veranderende markt en trekken daarom van de kaart van digitalisatie en innovatie.

Takenpakket

Als Technical Support Analist ben jij het aanspreekpunt binnen het applicatielandschap van de onderneming. In deze brede rol zal je niet enkel eerste- en tweedelijns incidenten analyseren en oplossen, maar coördineer je ook releases, batchprocessen en zorg je ervoor dat nieuwe functies soepel live gaan. Je vormt dus de brug tussen IT en business. Je houdt overzicht in drukke momenten, denkt mee over verbeteringen en zorgt dat kritieke toepassingen blijven draaien.

Profiel

• Je bent in het bezit van een Bachelordiploma
• Je hebt reeds een eerste ervaring binnen IT op zak
• Kennis en interesse in relationele databases
• Communicatief sterk

Aanbod

• Brutoloon naar ervaring
• Nettovergoedingen
• Groepsverzekering
• Hospitalisatieverzekering
• Thuiswerk 2-3 dagen
• Vakantie : 38 dagen
• Maaltijdcheques
• Ecocheques
• Cafetariaplan

Looking for a new challenge where engineering meets impact? This role as Technical Support Engineer is perfect for you!

Proclinical is seeking a Technical Support Engineer to join a dynamic team and provide exceptional support for SaaS applications. In this role, you will address technical issues reported to the Helpdesk, troubleshoot and resolve customer concerns, and collaborate with internal teams to enhance products and services. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering high-quality customer experiences.

Please note that to be considered for this role you must have the right to work in this location or hold an EU passport.

Responsibilities:

• Provide technical support for SaaS applications, ensuring timely resolution of customer issues.
• Investigate, troubleshoot, and diagnose technical problems, escalating complex cases to the product team when necessary.
• Collaborate with engineering, QA, and product teams to resolve technical challenges.
• Maintain and update knowledge base articles and internal documentation to improve team efficiency.
• Stay informed about product updates and train team members on new features.
• Offer feedback to product development teams based on customer interactions.
• Educate customers on best practices to prevent recurring technical issues.
• Adhere to service level agreements (SLAs) for response times and issue resolution.

Key Skills and Requirements:

• Proficiency in web services technologies such as REST and SOAP, with experience debugging SaaS web applications (e.g., Google Developer Tools).
• Familiarity with logs and monitoring tools like Datadog and Kibana for troubleshooting.
• Knowledge of API debugging processes; experience with EDC APIs (e.g., Medidata Rave or Veeva) is a plus.
• Understanding of the ODM-XML standard format.
• Experience using tools like JIRA and Confluence for project workflows, dashboards, and issue tracking.
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
• Customer-focused mindset with excellent problem-solving and analytical skills.
• Ability to manage multiple tasks, prioritize effectively, and work independently or collaboratively.
• Comfortable working with remote teams across different time zones.
  

If you are having difficulty in applying or if you have any questions, please contact Tom Stables at

If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.

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Step into a dynamic and pivotal role as a Support Engineer, where you'll act as the crucial link between our clients and engineering teams. Your mission is to understand and interpret complex technical issues, diagnose problems, and provide clear, actionable support. You’ll work across the entire platform—front-end, back-end, and infrastructure—leveraging your analytical mind and technical fluency to solve issues, deliver insights, and improve client experience.

From investigating logs and metrics to scripting quick fixes and building lightweight reports, your work ensures our platform remains stable, high-performing, and trusted.

Responsibilities:

- Serve as the first technical point of contact for clients, translating their concerns into actionable insights for our engineers.

- Investigate and debug issues across a distributed system using logs, databases, metrics, and dashboards.

- Collaborate closely with software engineers to understand system architecture and gather context to troubleshoot effectively.

- Write scripts and apply patches to resolve minor bugs and data inconsistencies.

- Perform data analysis to generate ad hoc reports and support business decisions.

- Document recurring issues, technical solutions, and best practices for both clients and internal use.

- Continuously work on improving our support workflows, automating routine tasks, and suggesting product or system enhancements based on client feedback.

Qualifications:

- A Bachelor’s or Master's degree in Computer Science, Information Technology, Engineering, or a related field.

- Experience in a technical support, DevOps, QA, or system engineering role.

- Strong analytical and debugging skills, with the ability to interpret logs, trace code paths, and isolate system issues.

- Comfortable navigating relational databases (SQL Server, MySQL) and writing basic queries for investigation and reporting.

- Proficiency in scripting (e.g., Python, PowerShell, Bash) and working knowledge of web technologies like React and .NET is a plus.

- Familiarity with monitoring and observability tools (e.g., Grafana, Prometheus, Kibana, or similar).

Compensation:

- 26 paid vacation days per year

- Flexible working hours

- Very competitive salary

- Company laptop

- Company phone with mobile subscription (unlimited texts/calls/data)

- Meal vouchers

- Hospitalisation insurance

- Group insurance

If interested in this role get in touch:

• Service desk agent, incident agent and analyst, problem agent and analyst
• Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
• First and second-line support: remote and on-site support
• Recording & tracking incident and request information
• Recording & tracking Problem information
• Participating in reconfiguration/installation of PC environment
• Documenting operational support procedures
• Drafting technical content for knowledge database
• IT support specialist must be able to perform all tasks of a service desk operator
• Testing and administration of applications
• Liaising with system administration and database administration for execution of administration tasks
• ITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT Support

• Highly autonomous and broadly IT skilled
• Problem solving skills

• Very good skills in all of the MS office applications
• Very good skills with end user computers and, more specifically, Windows computers
• Good understanding of the main mobile devices platforms and core mobile applications
• ITIL V4 Foundation Certified

• Fluent in both English/French both written and oral
• Part of the consultants needs to be fluent in German both written and oral as well
• Knowledge of additional official EU languages may be considered an asset
• Very good communication skills with diplomatic and user oriented approaches
• Empathetic and user oriented