90 Emplois pour It Helpdesk - Belgique

Carrefour Belgium is looking forward to hiring a Helpdesk (First Line) Agent.

Job Description

Do you have a passion for IT? Are you customer-oriented and looking for a challenging entry-level position? Then this is your chance!

As a HelpDesk Agent, you are the first point of contact for our internal customers (stores and warehouses) for all their IT questions. You solve problems, contribute ideas for improvements, and help create an optimal IT environment.

Mission:

As a HelpDesk Agent, your mission is to provide fast and effective IT support to our internal customers. You are the face of the IT department and ensure that employees can perform their work undisturbed. You solve problems within the set timeframe, escalate more complex issues and signal recurring problems to promote structural solutions. With your customer-focused and solution-oriented approach, you ensure satisfied users and an efficient IT environment.

Profile:

• Junior/medior/senior profile with IT background (ICT, application management or similar)
• Basic IT knowledge of hardware, software, and networks. Familiarity with common operating systems and applications (such as Google Mail and SAP).
• Excellent communication skills in French and Dutch.
• Customer-oriented attitude: you are friendly, helpful, and know how to put people at ease.
• Solution-oriented work ethic.
• Analytical skills: you can quickly identify the core of a problem.
• Stress resistance

Offer:

• A challenging position in a dynamic organization.
• A full-time contract of 39 hours per week.
• Starting with a 3-month contract with the prospect of a permanent contract after evaluation.
• Full employment conditions from the start, including a company car
• Attractive surcharges for weekend services
• The opportunity to further develop yourself within the IT department.

Are you ready for this challenge?

Apply directly and let us know why you are the perfect candidate for this position! We look forward to your response.

LET OP! DEZE FUNCTIE STAAT ENKEL OPEN VOOR BEDIENDEN. GEEN FREELANCERS!

Voor onze klant, actief in de zorgsector zoeken we een Teamlead en echte coach voor het IT Helpdesk team. Je bent verantwoordelijk voor het leiden en coördineren van het helpdeskteam. Je zorgt voor een efficiënte IT-dienstverlening aan interne klanten en bent mee verantwoordelijk voor de uitvoering van het IT-beleid, procesoptimalisatie en kwaliteitsverbetering.

Jouw belangrijkste taken en verantwoordelijkheden

• Teamleiding: Aansturen, coachen en motiveren van het helpdeskteam.
• Operationele coördinatie: Plannen, prioriteiten stellen, escalaties oplossen.
• ITSM-processen beheren: Toepassen van ITIL-processen zoals incident-, problem- en changemanagement.
• Projectbeheer: Leiding nemen over (optimalisatie)projecten binnen IT.
• Rapportage: KPI’s opvolgen, trends analyseren, verbeteracties voorstellen.
• Dienstverlening: Zorgen voor klantgerichte, professionele ondersteuning.
• Procesverbetering & documentatie: Verbeteringen implementeren en documentatie actualiseren.
• Samenwerking: Nauwe samenwerking met interne teams, leveranciers en externe partners.
• Cybersecurity: Risico’s analyseren en aandacht creëren binnen het team.

Jouw profiel:

• Masterdiploma of gelijkwaardig door ervaring
• Min. 5 jaar ervaring in een leidinggevende IT-rol
• Kennis van ITIL (certificatie is een plus)
• Ervaring met projectcoördinatie en servicebeheer
• Sterke communicatie- en leiderschapsvaardigheden
• Klantgericht en oplossingsgericht denken
• Ervaring binnen de zorgsector is een troef

Waarom kiezen voor onze klant?

• Een uitdagende functie in een innovatieve en mensgerichte organisatie
• Veel autonomie en impact
• Een stabiel team en ruimte voor persoonlijke ontwikkeling
• Competitief loonpakket met extralegale voordelen (GEEN WAGEN)

Are you a polished, dynamic, and adaptable IT support professional ready to work in a user-facing environment?

We’re looking for an L1/L2 Support Consultant to join our team supporting users across two key sites.

Your responsibilities:

Provide L1 and L2 support in a Microsoft environment (Windows, O365, Teams, etc.)

Deliver hands-on support to end users with professionalism and clarity

Work closely with business and IT teams to resolve incidents and support daily operations

Occasionally travel to Mont-Saint-Guibert, but spend 90% of the time on-site at Grand-Bigard

Must-haves:

Trilingual (English, French, Dutch) – this is mandatory

Experience in L1 & L2 IT support roles

Excellent presentation and communication – this is a user-facing role where a neat appearance and confident, respectful demeanor matter

Dynamic, hands-on, resourceful, and able to adapt easily to different environments and users

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

(NL versie hieronder)

En tant que Responsable Service Desk, tu seras la personne de référence pour coordonner notre support aux membres, en lien étroit avec les partenaires, le service technique, et les autres départements internes.

Tes missions:

• Support et gestion de plusieurs applications
• Gérer, prioriser et suivre les tickets via ticketing system
• Répondre aux questions entrantes via les différentes voies (appels téléphoniques, mails, chat), y compris pour les cas sensibles
• Participer activement aux réunions internes et externes, notamment avec les partenaires
• Maintenir une excellente image de l’organisation auprès des membres
• Escalader les problèmes critiques vers la direction
• Etablir et analyser les statistiques de support et proposer des axes d’amélioration
• Rédiger des FAQ, des manuels en interne, des articles pour le rapport annuel, des contenus de formation
• Assurer la formation continue de l’équipe sur les outils et bonnes pratiques
• Favoriser l’usage optimal de nos outils, avec une démarche d’amélioration continue

Ton profil:

• Expérience confirmée en service desk / support utilisateurs
• Excellente communication écrite et orale, capacité à bien formuler et argumenter
• Résistance au stress, capacité à garder son sang-froid face aux urgences
• Bilingue FR/NL
• À l’aise pour prendre des décisions, poser un cadre et faire preuve de leadership direct, tout en restant bienveillant·e
• Capacité à gagner la confiance des membres, avec qui le lien est fort
• Tu es pragmatique, orienté·e solution, focalisé résultat

Les + qui feront la différence :

• Expérience avec Freshdesk ou un autre système de tickets
• Connaissance en HTML ou création de chatbot
• Avoir déjà piloté un outil de support ou contribué à son implémentation
• Aisance à travailler en lien direct avec des équipes et l’IT

Offre :

Tu rejoindras une équipe soudée et humaine où l’ouverture, l’apprentissage et la confiance sont au cœur des préoccupations.

• Un contrat à durée indéterminée (temps plein).
• Un environnement de travail stable et agréable avec un package salarial attractif (chèques-repas, assurances hospitalisation et groupe, etc.).
• La possibilité de travailler régulièrement à domicile.
• Possibilités de formation.
• Nos bureaux sont situés dans le centre de Bruxelles (près d’une gare) et sont facilement accessibles par les transports en commun.

Jouw rol:

Als verantwoordelijke voor de Service Desk ben jij het centrale aanspreekpunt voor onze leden en partners.

Jouw taken:

• Binnenkomende vragen beantwoorden via verschillende kanalen (mail, chat, telefoon), ook bij gevoelige of moeilijke dossiers
• Actieve deelname aan interne en externe vergaderingen, vooral met partners
• Zorgen voor een professionele en positieve uitstraling naar onze leden toe
• Optimaal gebruik van de interne tools bevorderen, constant op zoek gaan naar een betere aanpak
• Ondersteuning en beheer van meerdere applicaties
• Hulp & escalatie voor de kritieke dossiers
• Opstellen en analyseren van supportstatistieken en oplossingen voorstellen
• Beheer en opvolging van tickets van onze leden via ticketsysteem
• Schrijven van FAQ’s, interne handleidingen, bijdragen aan het jaarrapport, opleidingsmateriaal maken
• Interne opleiding en coaching van collega’s

Jouw profiel:

• Aantoonbare ervaring in service desk of gebruikerssupport
• Sterke schriftelijke en mondelinge communicatie, met zin voor nuance en structuur
• Stressbestendig, houdt het hoofd koel in complexe situaties
• Perfect tweetalig FR/NL – je communiceert vlot en professioneel in beide talen
• Duidelijke leiderschapsstijl, met oog voor samenwerking en respect
• Je wint gemakkelijk het vertrouwen van leden en bouwt duurzame relaties op
• Je bent oplossingsgericht, pragmatisch, en werkt resultaatgericht – geen focus op tijd per ticket, maar op impact

Pluspunten:

• Ervaring met Freshdesk of een andere system
• Kennis van HTML of ervaring met het opzetten van een chatbot
• Al eerder een supporttool beheerd of geïmplementeerd
• Vlot in samenwerking met IT en andere teams

Offerte:

Je komt terecht in een hecht, mensgericht team waar openheid, leren en vertrouwen centraal staan.

• Een vast contract (fulltime).
• Een stabiele en aangename werkomgeving met een aantrekkelijk salarispakket
• Mogelijkheid tot regelmatig thuiswerk.
• Opleidingsmogelijkheden
• Het kantoor is gelegen in het centrum van Brussel (vlakbij een treinstation), vlot bereikbaar met het openbaar vervoer.
• We hebben ook een bedrijfsrestaurant

Join Our Team as a Service Desk Agent in the Aviation Sector!

Are you passionate about technology and customer service? Are you ready to play a pivotal role in supporting a leading client in the aviation industry? As a Service Desk Agent, you’ll join a vibrant, multicultural team, delivering exceptional first-line IT support and making a real impact every day.

This role requires the availability to cover Mon - Fri 7am to 7pm shifts - company car is provided.

Your Role:

• Be the first point of contact for client employees, expertly managing and resolving a wide array of IT requests—both hardware and software related.
• Work closely with colleagues from diverse backgrounds, collaborating in an international environment.
• Troubleshoot and resolve issues via phone and email, leveraging a robust knowledge base to ensure quick, reliable solutions.
• Document every resolution clearly and accurately, keeping comprehensive records in our ticketing system.
• Consistently meet attendance, quality, and customer service benchmarks through efficient and proactive support.

What You’ll Do:

• Diagnose and resolve Microsoft Office issues, including error messages, formatting, and performance tweaks.
• Troubleshoot a variety of Windows-related challenges from error messages to configuration settings.
• Provide support for specialized corporate applications, handling installations, troubleshooting, and optimization.
• Tackle basic network issues, performing connectivity checks and verifying network settings.
• Log every support interaction—whether received by phone, email, in-person, or online—with precision in the ticketing system.
• Assess the complexity and urgency of each issue, ensuring the right level of support and timely escalation when needed.
• Follow up consistently, ensuring every case is closed to the client’s satisfaction and all information is up-to-date.
• Contribute to the improvement of our knowledge base and assist with exciting special projects as they arise.

Your profile:

• Adaptable and flexible, thriving in changing environments.
• Strong IT knowledge with the confidence to resolve issues on the fly.
• Quick learner eager to embrace new challenges and technologies.
• Proven customer service skills—experience in this area is a strong advantage.
• Excellent analytical, technical, problem-solving, and organizational abilities.
• Top-notch communication skills, both written and verbal.
• Team-oriented, self-motivated, and attentive to detail, with the ability to manage shifting priorities.
• Skilled at explaining technical issues to non-technical users.
• Fluent in English and French.
• Willing to work shifts Monday through Friday, between 7:00 AM and 7:00 PM.

What we offer:

• Competitive salary and benefits, including meal vouchers and Ecocheques.
• Provided company car and fuel card for your convenience.
• Premium pay for certain shifts (night, weekends, and on-call hours), with on-call time compensated as a full working day.
• Comprehensive hospitalization and group insurance coverage.
• Extra vacation days for better work-life balance.
• Access to continuous learning and development through training programs.
• Personalized career growth opportunities within the organization.
• Experience working in an international setting, as part of our dynamic European team.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain

or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.