43 Emplois pour Service desk - Brussels

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

In this position, as a Service desk agent, your role will be to provide 1st line support for internal/external users at client's systems operations in Haren, within their Network Operations Division (where mission critical systems are supported).

This is a great opportunity to be exposed to a market sector where technicians normally don't work with, expand your knowledge portfolio and apply IT skills on it. Client offers a multicultural environment.

The Technician will handle customer calls and emails, troubleshoot, document and resolve IT related issues on scope based on solutions found in the knowledge base. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

Key Responsibilities:

Provide 1st Level End-user support for client users including:

• Support for specific client software and applications (installation, error messages, tweaking)
• Analyzing support requests sent by the customer by calls, mail, in person and web submit
• Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system
• Examining all problems, evaluating complexity, impact and priority.
• Giving required support, efficiently and effectively and in accordance with priority, impact and SLA's.
• Escalating problems according to procedures; to the client support groups or to the 2nd level
• Ensuring follow-up of all issues: documenting and fill in ticketing system appropriately
• Assist with defining and documenting knowledge base articles
• Assist with special project work as needed
• Windows troubleshooting (error messages, improving performance, tweaking system, changing appearance and settings)
• Networking (basic user-level support, checking of settings, tweaking PC settings for the network, checking internet connectivity)

Professional skills and required qualifications:

• Flexibility and able to adapt to different work environment
• IT knowledge and previous experience to be able to resolve IT issues on the go
• Fast learner
• Previous successful customer service experience is considered an advantage
• Strong analytical, technical, problem solving and organizational skills
• Strong written and oral communication skills
• Team player, self-motivated, organized, detail oriented and able to handle changing priorities;
• Able to communicate problems/issues to customers in a non-technical manner
• Flexibility. Working hours: shifts rotation to cover 24/7 (Monday to Sunday)
• Proficiency in English

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting

Join Our Team as a Service Desk Agent in the Aviation Sector!

Are you passionate about technology and customer service? Are you ready to play a pivotal role in supporting a leading client in the aviation industry? As a Service Desk Agent, you’ll join a vibrant, multicultural team, delivering exceptional first-line IT support and making a real impact every day.

This role requires the availability to cover Mon - Fri 7am to 7pm shifts - company car is provided.

Your Role:

• Be the first point of contact for client employees, expertly managing and resolving a wide array of IT requests—both hardware and software related.
• Work closely with colleagues from diverse backgrounds, collaborating in an international environment.
• Troubleshoot and resolve issues via phone and email, leveraging a robust knowledge base to ensure quick, reliable solutions.
• Document every resolution clearly and accurately, keeping comprehensive records in our ticketing system.
• Consistently meet attendance, quality, and customer service benchmarks through efficient and proactive support.

What You’ll Do:

• Diagnose and resolve Microsoft Office issues, including error messages, formatting, and performance tweaks.
• Troubleshoot a variety of Windows-related challenges from error messages to configuration settings.
• Provide support for specialized corporate applications, handling installations, troubleshooting, and optimization.
• Tackle basic network issues, performing connectivity checks and verifying network settings.
• Log every support interaction—whether received by phone, email, in-person, or online—with precision in the ticketing system.
• Assess the complexity and urgency of each issue, ensuring the right level of support and timely escalation when needed.
• Follow up consistently, ensuring every case is closed to the client’s satisfaction and all information is up-to-date.
• Contribute to the improvement of our knowledge base and assist with exciting special projects as they arise.

Your profile:

• Adaptable and flexible, thriving in changing environments.
• Strong IT knowledge with the confidence to resolve issues on the fly.
• Quick learner eager to embrace new challenges and technologies.
• Proven customer service skills—experience in this area is a strong advantage.
• Excellent analytical, technical, problem-solving, and organizational abilities.
• Top-notch communication skills, both written and verbal.
• Team-oriented, self-motivated, and attentive to detail, with the ability to manage shifting priorities.
• Skilled at explaining technical issues to non-technical users.
• Fluent in English and French.
• Willing to work shifts Monday through Friday, between 7:00 AM and 7:00 PM.

What we offer:

• Competitive salary and benefits, including meal vouchers and Ecocheques.
• Provided company car and fuel card for your convenience.
• Premium pay for certain shifts (night, weekends, and on-call hours), with on-call time compensated as a full working day.
• Comprehensive hospitalization and group insurance coverage.
• Extra vacation days for better work-life balance.
• Access to continuous learning and development through training programs.
• Personalized career growth opportunities within the organization.
• Experience working in an international setting, as part of our dynamic European team.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain

or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

• Aanvragen beheren voor IT-apparatuur, waaronder computers, printers en andere randapparatuur.
• Toegang tot de verschillende toepassingen en IT-systemen toewijzen en beheren.
• Rechten en machtigingen van gebruikers beheren om een veilig en conform gebruik van IT-middelen te garanderen.
• In de praktijk beantwoord je oproepen (in het Frans en Nederlands), registreer je gerapporteerde incidenten en bepaal je de dagelijkse prioriteiten van de helpdesk.
• Je lost incidenten op, begeleidt gebruikers en maakt hen vertrouwd met nieuwe IT-tools.
• Je neemt ook deel aan projecten bij klanten als deze projecten een impact kunnen hebben op je werk (bv. uitrollen van nieuwe configuraties).
• Tot slot werk je ook samen met de server-, infrastructuur- en netwerksupervisieteams.

• Je hebt een bachelor in IT en beschikt over een eerste beroepservaring in een helpdeskomgeving.
• Je bent vertrouwd met software-installatie en -ondersteuning.
• Je bent vertrouwd met Microsoft-omgevingen (Word, Access, PowerPoint,.) en hebt kennis van Hardware op het vlak van PC's, printers en netwerken.
• Je hebt een goede basiskennis van IT-infrastructuur (LAN, TCP/IP, beveiligingsinfrastructuur, Windows-domeinen, network printing, etc.), waardoor je een gefundeerde diagnose kunt stellen.
• Kennis van en ervaring met ITIL is een pluspunt.
• Je aarzelt niet om initiatief te nemen, bent resultaatgericht en maakt er een erezaak van om oplossingen te vinden.
• Je werkt gestructureerd en plant je werk door prioriteiten te stellen.
• Je hebt uitstekende communicatieve vaardigheden, bent klantgericht en stressbestendig.
• Je hebt een goede kennis van het Nederlands en Frans en een passieve kennis van het Engels.

• Je krijgt een gevarieerde, uitdagende en maatschappelijk relevante job waarbij je bijdraagt aan IT-oplossingen die een belangrijke rol spelen in de samenleving. Onze slogan 'ICT for society' weerspiegelt dit perfect.
• Zoek je een goede balans tussen werk en privéleven? Geniet van flexibele werkuren en maak gebruik van ons zeer uitgebreid telewerkbeleid.
• We bieden ruime interne en externe opleidingsmogelijkheden, waardoor je je technische skills en persoonlijke vaardigheden voortdurend kunt aanscherpen.
• We bieden je een competitief salaris, aangevuld met extralegale voordelen zoals hospitalisatieverzekering, aanvullend pensioenplan, maaltijdcheques, ecocheques,.
• IT-functies kunnen rekenen op een mobiliteitsbudget met de keuze voor een bedrijfswagen en/of terugbetaling openbaar vervoer. Onder bepaalde voorwaarden kan je dit budget zelfs gebruiken voor de betaling van je huur of hypothecaire lening.
• Via ons 'Benefits at Work'-platform geniet je van mooie kortingen op mode, elektronica, daguitstappen, vakantieverblijven, .
• We voeren een gelijkekansenbeleid en vinden o.a. equal pay belangrijk.