17 Emplois pour Customer Service - Belgique

**Requistion ID** : 80785
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
Dentsply Sirona biedt kaakchirurgen, implantologen, tandartsen en tandtechnische laboratoria een allesomvattend assortiment dentale implantaten prothetische oplossingen, digitale technologieën voor patiënt specifieke behandelingen, alsmede producten voor geleide botregeneratie en digitale behandelplanning. Daarnaast bieden wij ook diensten voor de professionele ontwikkeling van onze klanten. Door dit brede spectrum aan technologieën en activiteiten, een internationale aanwezigheid en een sterke dynamiek bieden wij unieke en boeiende kansen aan onze medewerkers. Dentsply Sirona is een hoogtechnologisch bedrijf en door continue innovaties en evoluties, is training en opleiding een belangrijk onderdeel.
Voor de afdeling Customer Services zijn wij op zoek naar een:
**Customer Services Representative**
**Jouw verantwoordelijkheden:**
In deze functie ben je een belangrijke spil binnen onze organisatie. Je draagt Customer Excellence uit als visitekaartje van het bedrijf. Je neemt onder andere verantwoordelijkheid voor de advisering van onze producten en de verwerking van schriftelijke en/of telefonisch ontvangen verkooporders. Daarnaast draag je zorg voor o.a. de administratieve afhandeling van geretourneerde producten en ondersteun je de sales organisatie in de BeLux. Je staat afwisselend in direct contact met Franstalige Belgische en Nederlandse klanten.
In deze functie zal je fysiek op kantoor, in Zoetermeer, moeten kunnen werken ivm de aard van de functie.
**Wie ben je en wat breng je met je mee:**
+ Je hebt een goede beheersing van de Nederlandse taal in woord en geschrift, Engels en of Frans is een sterke pre;
+ Je werkt accuraat en nauwkeurig;
+ Je bent verbaal, geschreven én telefonisch sterk communicatief;
+ Je weet klantvriendelijkheid in alle werkzaamheden in de praktijk te brengen;
+ Kennis van de dentale markt is een pre en (anders) ben je bereid alle productkennis te trainen en eigen te maken;
+ Je hebt bij voorkeur ervaring met ERP pakketten (Microsoft Dynamics);
+ Je hebt minimaal MBO werk- en denk niveau.
**Wij bieden:**
+ Werken bij de wereldmarktleider in dentale producten;
+ Uitstekende primaire en secundaire arbeidsvoorwaarden;
+ Dynamische omgeving en prettige werksfeer;
+ Continue opleiding en training in je functie;
+ De mogelijkheid je verder te ontwikkelen en door te groeien.
#LI-FC1

Are you a professional looking for a new challenge in a dynamic and fast developing business? We invite you to join our team as a **Customer Service Coordinator** for **Systems & Software** group in **Diegem, Belgium.**
You'll be the go-to person for our customers in industries like chemical and life sciences, handling all service-related questions and requests. Whether it's resolving issues, scheduling work, or planning logistics for our service teams, you'll play an essential role in making sure everything runs smoothly and our customers are satisfied.
Applications are welcome! If you love solving problems, and want to make a real impact on our customer service operations, this could be the perfect fit for you. You'll be part of our friendly Benelux team.
**Onsite presence is essential** for effective collaboration and fostering our dynamic team environment.
**In This Role, Your Responsibilities Will Be:**
+ Serve as the primary contact for customer inquiries in Belgium and support the Netherlands office via phone and email.
+ Coordinate team communication for resource and schedule planning.
+ Track and follow up on customer issues with local and international support teams.
+ Record all customer communications accurately.
+ Schedule activities and site visits for approximately 25 field service engineers.
+ Organize preventive maintenance and collaborate with the Benelux team.
+ Arrange shipments and handle returns in coordination with the Aftermarket team.
**Who You Are:**
You actively listen and check for understanding, and you adjust communication content and style to meet the needs of diverse partners.
You are organized and plan effectively, keeping details in check while juggling multiple tasks. You understand what customers need and enjoy finding ways to optimize work processes for better results.
You create teamwork allowing others across the organization to achieve shared objectives.
**For This Role, You Will Need:**
+ Bachelor's degree (preferably in a technical field) or equivalent experience.
+ Proven **customer service-related** experience in a **B2B technical environment** .
+ Strong skills in handling phone calls and complaints.
+ MS Office tools and Management systems.
+ Fluency in **Dutch** and **English** , both spoken and written.
**Preferred Qualifications that Set You Apart:**
+ Ability to work within a complex matrix organization and collaborate across business units.
+ Experience with Oracle Cloud.
+ Fluency in **French** language.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams.
Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Job Title:
Flemish Speakers - Customer Service - Relocation to Spain
Job Description
Hello! Ever dreamt of working in Spain?
Bring your talents to our top cities, Barcelona, and Malaga. Here, you will discover our tech and creative hubs that offer a young, dynamic, and multicultural work environment.
We're on the lookout for Flemish speakers, interested in working in sales, technical support, or customer service roles, and join our team of game-changers who engage with customers from top brands from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
We offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract
- Competitive salary and performance bonus
- Relocation package to help you upon your arrival
- Career development programs, specialized courses, and language classes - Central location in Barcelona or Malaga
- Bring-a-friend (referral) bonus opportunities
- Salary range between 26K EUR to 32k EUR annually depending on the position.
Reimagine the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you!
Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice."
Join our team in these Mediterranean gems and let your professional journey flourish in the heart of Spain's rich culture and thriving business scenes.
Concentrix + Webhelp is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
If you are interested or want to know more information. Please, do not hesitate to apply!
We look forward to reviewing your application!
Location:
BEL Bruxelles - Avenue Louise, 87 - 1050 Bruxelles
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Career Area:**
Manufacturing
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
When you join Caterpillar, you're joining a global team who care not just about the work we do - but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our **Product Support and Logistics Division (PSLD)** is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.
**Role Definition**
As an Order and Customer Service Analyst at our Equipment Processing Center in Zeebrugge, you will be a key player in managing and optimizing order processes for a growing portfolio of machines and worktools. You'll serve as the primary point of contact for our dealers and customers across the EAME region, ensuring smooth order handling and exceptional service delivery.
**What you will do** _(not limited too)_ **:**
+ **Order Management & Coordination**
+ Oversee, process and validate new sales orders, ensuring all key elements are identified and communicated for downstream actions.
+ Audit and assess customer order change requests from material, production, technical, and logistics perspectives.
+ Assign and maintain promise dates in the system, ensuring alignment with production planning and customer expectations.
+ **Customer Service & Relationship Building**
+ Act as the first point of contact for customer inquiries regarding lead times, order changes, reschedules, and general support.
+ Provide day-to-day assistance via Salesforce CRM, ensuring timely and accurate responses.
+ Build and maintain strong relationships with internal and external stakeholders.
+ **Issue Resolution & Continuous Improvement**
+ Manage order-related issues and grief resolution with a proactive and solution-oriented approach.
+ Analyze data to identify opportunities for improvements and enhanced operational efficiency.
+ Support business reporting and KPI tracking to drive performance insights.
+ **General Support & Office Coordination**
+ Contribute to office management tasks and support cross-functional collaboration within the EPC team.
**Basic Requirements:**
+ Customer focus driven, communication and management skills.
+ Solution oriented, problem-solving skills and creative out of box-thinking
+ Self-driven, proactive and comfortable taking own initiatives
+ Structured and well detail oriented
+ A first Experience with Salesforce, SAP and Microsoft office applications is highly desired
+ Languages: Fluent in English and Dutch (both written and verbal)
**Education and Experience Requirements:**
+ Minimum Bachelor's degree preferred
+ College Graduates with max. 2 years of experience
If you're passionate about delivering excellent customer service, thrive in a fast-paced environment, and enjoy coordinating across teams and processes, we'd love to hear from you. At Caterpillar, you'll have the opportunity to build strong relationships, manage complex logistics, and contribute to a global leader in machinery and equipment. Help us build a better world, one machine at a time.
**Posting Dates:**
October 1, 2025 - October 31, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .

Job Title: Technical Service Representative (Autonomous product) - The Toro Company
Company: Toro Europe, Belgium
As part of the EMEA Customer Care team, the Technical Service Representative, will provide technical support to our dealers and distributors in the Europe and Middle East region on Toro legacy and autonomous products. The Rep will serve as the technical product, parts and procedural expert for distributors, dealers, service providers and other departments within Toro.
Job content 
To grow and build a successful career with The Toro Company, the candidate will be responsible for: 
+ Customer Care: Handle and manage requests from dealers, distributors, and other certified service providers for technical assistance and/or escalated customer cases regarding product information and technical service by means of phone calls, e-mails, and social contacts.
+ Training: Participate in training programs provided and required by The Toro Company to maintain a professional level of knowledge about the products and technologies. But also assist in developing additional training programs, documentation, and operational procedures.
+ Maintain Toro approved certification on robotic and automation technology.
+ Other: As required assist with training, trade shows, marketing promotions and sales efforts. Assist with development and refinement of customer self-help applications and support the Order Services and Sales team with technical expertise. Other duties as assigned.
What Do You Need? 
To be considered for this role, an individual should meet the following minimal requirements: 
+ Preferred level of education: Bachelor's degree in technical field
+ Excellent communication and interpersonal skills
+ Solid understanding of combustion engine technology and hydraulics
+ Technical aptitude in technologies such as: electrical, electronic control systems, CAN, hybrid technology, global positioning systems and/or electrically controlled hydraulics
+ Strong technical skills in PC and mobile operating systems, applications, .
+ Able to work in a fast-paced environment and handle a variety of potentially stressful customer contacts in a professional manner
+ Ability to effectively communicate about technical issues in English, German and Dutch. Knowledge of an additional language is a bonus
What Can We Give You?    
At the Toro group, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, Toro Europe offers a variety of benefits:
Flexible Work Arrangements - Flexible working hours with the possibility to work from home up to 2 days per week. And this combined with travel on an occasional base.
Group insurances: Hospitalization plan, Guaranteed Income Insurance and Retirement Plan
Competitive Salary - Attractive pay with lunch vouchers
We celebrate diversity and are committed to creating an inclusive environment for all employees. 
Who are we?    
Toro Europe, located in Oevel-Westerlo Belgium acts as the European Distribution Center for all equipment related to green maintenance. In addition to our logistics activities, we offer comprehensive technical support to our customers. We are a subsidiary of The Toro Company which is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the local communities. From residential lawns and gardens to venues such as St. Andrews Links and Target Field, we are part of a world-wide company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With more than 50 years of operation and an average employee tenure of 12 years, come find out what makes Toro Europe the best place to build a career.
#LI-Hybrid

**Career Area:**
Supply Chain and Logistics
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**About Caterpillar:**
At Caterpillar, we're committed to building a better world through cutting-edge machinery and solutions. Our success is powered by passionate team members who strive to make a difference. Join us in driving progress and empowering communities across the globe.
**Role Overview:**
As an Order and Customer Service Analyst at our Equipment Processing Center in Zeebrugge, you will be a key player in managing and optimizing order processes for a growing portfolio of machines and worktools. You'll serve as the primary point of contact for our dealers and customers across the EAME region, ensuring smooth order handling and exceptional service delivery.
**What you will do** _(not limited too)_ **:**
+ **Order Management & Coordination**
+ Oversee, process and validate new sales orders, ensuring all key elements are identified and communicated for downstream actions.
+ Audit and assess customer order change requests from material, production, technical, and logistics perspectives.
+ Assign and maintain promise dates in the system, ensuring alignment with production planning and customer expectations.
+ **Customer Service & Relationship Building**
+ Act as the first point of contact for customer inquiries regarding lead times, order changes, reschedules, and general support.
+ Provide day-to-day assistance via Salesforce CRM, ensuring timely and accurate responses.
+ Build and maintain strong relationships with internal and external stakeholders.
+ **Issue Resolution & Continuous Improvement**
+ Manage order-related issues and grief resolution with a proactive and solution-oriented approach.
+ Analyze data to identify opportunities for improvements and enhanced operational efficiency.
+ **General Support & Office Coordination**
+ Contribute to office management tasks and support cross-functional collaboration within the EPC team.
**Basic Requirements:**
+ Customer focus driven, communication and management skills.
+ Solution oriented, problem-solving skills and creative out of box-thinking
+ Self-driven, proactive and comfortable taking own initiatives
+ Structured and well detail oriented
+ A first Experience with Salesforce, SAP and Microsoft office applications is highly desired
+ Languages: Fluent in English and Dutch (both written and verbal)
**Education and Experience Requirements:**
+ Minimum Bachelor degree, preferred is Master degree
+ 1-3 years of relevant experience in order management, customer service, or logistics preferred.
**Skill Descriptors**
**Data Analytics:** Knowledge of techniques and processes for inspecting, cleansing, transforming, and modeling data; ability to discover useful information, draw logical conclusions, and support decision-making.
Level Basic Understanding:
- Demonstrates a basic understanding of the concepts underlying data analytics.
- Describes the technology and core applications used for tracking business performance and applying data to take business decisions.
- Explains key aspects and benefits of data analytics.
- Lists the major sources for collecting data and conducting data analysis.
- Practical knowledge about new skills (especially around AI savviness, Power BI, Power automate)
**Planning:** Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Level Basic Understanding:
- Explains tactical plan for own area.
- Defines concepts of short-term and long-term planning.
- Describes the planning process and planning cycle used in own area.
- Compares tactical to strategic planning.
**Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
- Explains the value of a disciplined approach to problem solving.
- Describes problem reporting and escalation practices.
- Utilizes accepted procedures for problem analysis and resolution.
- Identifies key aspects of problem-solving techniques used in own area.
**Materials Handling and Management:** Knowledge of material handling and management in plants; ability to perform, monitor and improve processes related to storage, transportation and handling of raw and hazardous materials.
Level Working Knowledge:
- Assists in the responding of and dealing with emergency issues related in materials handling.
- Works with the packaging and storage of inbound or outbound materials.
- Performs the packing, shipping, identifying and transporting of materials.
- Explains key environmental issues for handling hazardous goods.
- Follows procedures to handle hazardous materials, hazardous substances and pollutants.
If you're passionate about delivering excellent customer service, thrive in a fast-paced environment, and enjoy coordinating across teams and processes, we'd love to hear from you. At Caterpillar, you'll have the opportunity to build strong relationships, manage complex logistics, and contribute to a global leader in machinery and equipment. Help us build a better world, one machine at a time.
**Posting Dates:**
October 8, 2025 - October 31, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Do you have the passion to deliver world class customer experiences every day?
American Express are looking for Customer Care Professionals to join their Customer Engagement Network in Belgium.
The proposed work regime will be hybrid including 3 days per week in the office in Brussels and 2 days per week working from home in Belgium in the first year. After 1 year it can be 2 days in the office and 3 days from home.
Our mission at American Express is to deliver a world class customer experience every day. We are advocates for our customers, designing creative solutions to meet their needs, and aiming to make a meaningful difference in their lives. As a Customer Care Professional, you will be a part of the team within our Customer Engagement Network which develops lasting relationships with our Card Members.
Here's just some of what you'll do in this role
+ Deliver extraordinary care to a wide range of American Express customers with a variety of requests
+ Help propel your team to success
+ Build meaningful relationships through consultative questioning to ensure added value for the customer
+ Offer custom solutions and negotiate a positive outcome for the customer and American Express
+ Meet and exceed quality goals, compliance regulations and productivity targets
+ Document necessary information
+ Re-prioritize to adapt to the ever-changing environment
In return, as a talented and capable professional we will
+ Offer opportunities for your professional growth and advancement
+ Provide recognition and reward when you drive and deliver exceptional results
+ Respect and value you for your diversity, integrity, and teamwork
**Minimum Qualifications**
+ Demonstrate personal excellence by remaining positive in difficult situations
+ Strong verbal communication skills in French, Dutch, and English
+ Display a passion to serve by delivering extraordinary service in every interaction with our customers
+ The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
+ Strong interpersonal, communication and listening skills
+ Good writing skills in French or Dutch are a plus
**Non-considerations for sponsorship:**
Employment eligibility to work with American Express in Belgium is required as the company will not pursue visa sponsorship for these positions.
**Considerations for sponsorship:**
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** Belgium-Belgium-Brussels
**Schedule** Full-time
**Req ID:**

Notre client, une entreprise technologique innovante spécialisée dans les solutions SaaS pour les PME, est à la recherche d'un Spécialiste Support Client & Relations Partenaires dynamique pour rejoindre son équipe. Ce poste est entièrement dédié au télétravail, offrant une grande flexibilité géographique pour travailler depuis n'importe où en Belgique. Le rôle consiste à fournir une assistance exceptionnelle à nos clients et à cultiver des relations solides avec nos partenaires stratégiques. Vous serez le point de contact principal, résolvant les problèmes techniques et assurant la satisfaction client, tout en soutenant le développement du réseau de partenaires.

Vos responsabilités principales incluront :

• Fournir un support technique et fonctionnel de premier niveau aux clients par téléphone, e-mail et chat.
• Diagnostiquer et résoudre les problèmes rencontrés par les utilisateurs, en documentant méticuleusement les solutions apportées.
• Guider les clients dans l'utilisation optimale de nos solutions logicielles, en proposant des formations et des conseils personnalisés.
• Escalader les problèmes complexes aux équipes techniques appropriées, en assurant un suivi jusqu'à leur résolution complète.
• Développer et maintenir une base de connaissances (FAQ, tutoriels) pour aider les clients à trouver rapidement des réponses à leurs questions.
• Collaborer étroitement avec l'équipe commerciale pour assurer une transition fluide lors de l'intégration de nouveaux clients.
• Agir comme point de contact pour nos partenaires, en les accompagnant dans leur intégration et en répondant à leurs besoins opérationnels.
• Organiser des sessions d'information et de formation virtuelles pour les nouveaux partenaires.
• Identifier les opportunités d'upselling et de cross-selling en comprenant les besoins évolutifs des clients et des partenaires.
• Collecter les retours clients et partenaires pour contribuer à l'amélioration continue de nos produits et services.
• Représenter l'entreprise de manière professionnelle et courtoise lors de toutes les interactions.

Compétences et qualifications recherchées :

• Expérience avérée (au moins 2 ans) dans le support client, idéalement dans un environnement SaaS ou technologique.
• Excellentes compétences en communication orale et écrite, avec une capacité à expliquer des concepts techniques de manière claire et concise.
• Forte capacité d'écoute active et d'empathie pour comprendre et résoudre les problèmes des clients.
• Autonomie, proactivité et capacité à gérer son temps efficacement dans un environnement de travail à distance.
• Bonne maîtrise des outils de ticketing (Zendesk, Jira Service Desk) et des plateformes de communication en ligne.
• Une première expérience dans la gestion de relations partenaires est un plus.
• Capacité à travailler sous pression et à gérer les situations difficiles avec calme et professionnalisme.
• Esprit d'équipe et collaboration, même à distance.
• Maîtrise du français et de l'anglais. La connaissance du néerlandais est fortement souhaitée.
• Motivation pour un rôle entièrement à distance et une grande adaptabilité.

Ce poste, lié aux opérations dans la région de **Leuven, Flemish Brabant, BE**, est offert en télétravail exclusif.

Voor een sterk groeiend bedrijf in de financiële softwaresector ben ik op zoek naar een Customer Support Coordinator in de regio Mortsel. Dit internationaal innovatieve bedrijf telt wereldwijd duizenden medewerkers en realiseert een omzet van meerdere miljarden euro's. Het ondersteunt dagelijks honderden klanten in de Benelux met digitale oplossingen voor administratie, boekhouding en klantbeheer. Vanuit het kantoor in Mortsel werk je mee aan het leveren van een uitstekende klantbeleving en het optimaliseren van interne processen.








Hoe zal jouw takenpakket eruit zien?






Coördineren van de onboarding en implementatie van nieuwe klanten, inclusief planning, opvolging en facturatie.





Beheren van klantvragen en -aanpassingen, afstemmen met interne teams en zorgen voor een correcte uitvoering van acties.





Monitoren en opvolgen van facturatie-input en zorgen dat klanten tijdig en correct worden gefactureerd.







Wat verwachten zij van jou?






Je hebt minimaal 3 jaar ervaring in een vergelijkbare functie en werkt gestructureerd, nauwkeurig en zelfstandig in een dynamische omgeving.





Je bent communicatief sterk, klantgericht en spreekt vloeiend Nederlands en Frans; Engels is een pluspunt.





Je hebt een proactieve, pragmatische instelling en affiniteit met digitale toepassingen en processen.







Wat bieden zij jou?






Een bruto maandsalaris tussen EUR3.100 en EUR4.100, volledig afgestemd op je ervaring en inzet





Maaltijd- en ecocheques die je dagelijkse kosten verlagen en extra voordeel bieden





Groeps- en hospitalisatieverzekering voor een geruststellende dekking voor jou en je gezin





35 vakantiedagen per jaar voor een goede balans tussen werk en privé





Hybride werkregeling met 2-3 dagen thuiswerken per week, zodat je flexibel kunt werken





Opleidings- en doorgroeimogelijkheden binnen een internationaal en innovatief bedrijf om je vaardigheden verder te ontwikkelen