22 Emplois pour Csm - Belgique

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
We are looking for a Cloud Solution Architect (CSA), specializing in Business Applications Customer Engagement, who is passionate about driving our customers' business applications, enabling low code agility and transforming those customers with AI. This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, and operational health engagements.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ **Customer Centricity and customer satisfaction:**
+ Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise.
+ Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives.
+ Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP).
+ Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
+ Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement.
+ **Business Impact Consumption (Cloud & Support) growth:**
+ Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft''s Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
+ **Resolution of Customer Blockers:**
+ Identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management & business value subject matter expertise. Deliver all work according to MS best practices & policies and using repeatable Intellectual Property (IP).
+ **Identify growth opportunities:**
+ Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
+ **Technical Leadership:**
+ Learn-it-all:Drive continuous alignment and improvement of individual skills to better support and enable customer's and MSFT's business goals.
+ **Accelerate customer outcomes:** Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.
**Qualifications**
**Required/Minimum Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
+ Fluency in both English and Frenchin order to be able to have deep technical conversations with our customers.
+ Dynamics CE Cloud Solution Architects should be experienced in implementing, operating, tuning and troubleshooting Dynamics CE/CRM systems, ideally in multiple industries.
+ Experience with advanced Dynamics 365 CE modules configuration and management (Customer Service, Sales Hub are a must have. Other modules experience is nice-to-have).
+ Experience with Dynamics CE on-premises stack components, including SQL, IIS, Windows.
+ Experience with advance Dynamics deployment topologies including multiple server environments; network load balanced deployments; claims and IFD configurations with ADFS a plus.
+ Extensive experience with Microsoft Dynamics CE/CRM, preferably with multiple versions (2013 - v9.1 on-premises).
+ Candidate could have worked as a System Administrator or Level 2/3 Help Desk for Dynamics CE/CRM on-premises.
+ Dynamics experience should include investigations narrowing down general issues to specific root causes.
+ Familiarity with Dynamics deployment installation and configuration; including planning, technology prerequisites and installation steps.
+ Microsoft accreditation or proven experience with SQL query syntax, SQL query tuning and optimizations in addition to SQL configurations at instance and database level is good to have.
**Preferred qualifications:**
+ Knowledge of other Power Platform components (Canvas Apps, PVA, Power BI, Power Automate, etc.).
+ Knowledge of ALM and CI/CD strategies related to Dynamics development and deployment.
+ Knowledge of ADFS, Exchange, Exchange Online and setting up Server-based authentication with D365 CRM.
+ Knowledge of SharePoint.
+ Knowledge of Application Insights and its dataverse integration.
+ Development experience with CRM SDK, C#, JavaScript.
+ Dual Write knowledge would be appreciated
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

We are thrilled to announce an exciting internship opportunity for students passionate about developing cutting-edge solutions using the Microsoft Power Platform. This internship offers a unique chance to gain hands-on experience in designing innovative applications, dashboards, and automations that drive organizational success.
Come join us
Join Avanade's Business Applications (BizApps) practice, Microsoft gold partner, where we design and build modern, AI-powered customer experiences. You will collaborate with experienced professionals to develop innovative solutions that address real-world business challenges faced by Avanade and its customers. As an intern, you will have the opportunity to explore the full range of features and functionality offered by the Power Platform. You will work on analyzing business requirements, designing, coding, testing and implementing your solutions.
You will collaborate closely with stakeholders throughout the development process, from ideation to delivery. Additionally, you will create technical and functional documentation to highlight the capabilities and use cases of the solutions you develop and conduct demo presentations to demonstrate your work.
Join us in this dynamic and supportive environment where your creativity and skills will be valued. Make a real impact and gain invaluable experience that will set you apart in your career journey. Don't miss this opportunity to be part of an extraordinary journey!
Apply now and embark on a rewarding adventure with us!
What you'll do
As an intern you will:
* design and implement a real-world service process (e.g., Warranty Returns or Case Triage & Escalation) by following Agentic AI and workflow automation approach.
* explore Dataverse, build model driven apps with Business Process Flows, Power Automate (Cloud/approvals), Plugins/PCF.
* learn and explore Copilot studio agent (which plans steps, calls tool (Dataverse actions/flows), reasons over knowledge and drafts response) and Copilot Service workspace (boosts agent productivity and improve customer experience)
This assignment gives you end‑to‑end exposure to BizApps engineering: Data, UI, automation, AI/agents, governance.
This assignment gives you end‑to‑end exposure to BizApps engineering: Data, UI, automation, AI/agents, governance.
Skills and experiences
* Programming Proficiency: Passion for programming languages such as C#, Java, or JavaScript.
* Platform Familiarity: Knowledge of Microsoft Power Platform, Dynamics 365, or other CRM/ERP systems is a plus.
* Analytical Excellence: Strong analytical and problem-solving skills to tackle complex challenges
* Nice to have: Code Plugins, PCF, Power Automate, Prompt/agent design, Analytics (Power BI).
* Fluency in English and Dutch/French.
About you
- Academic Pursuit: Currently enrolled in a computer science or related program at a college or university
- Effective Communication: Excellent communication and teamwork skills to collaborate seamlessly with colleagues.
Enjoy your career
Some of the best things about working at Avanade 
* Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)  
* Real-time access to technical and skilled resources globally  
* Dedicated career advisor to encourage your growth 
* Engaged and helpful coworkers genuinely interested in you  
Find out more about some of our benefits (1) Employee Benefits at Avanade | Avanade
A great place to work
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our (2) Inclusion & Diversity page. 
Create a future for our people that focuses on 
- Expanding your thinking  
- Experimenting courageously  
- Learning and pivoting 
Inspire greatness in our people by 
- Empowering every voice  
- Encouraging boldness  
- Celebrating progress  
Accelerate the impact of our people by 
- Amazing the client  
- Prioritizing what matters   
- Acting as one
Learn more
Duration: The internship program will be for 4-6 months starting from 1st of February/ 1st of March. The internship will be unpaid, but we will provide you with training, guidance, and support throughout the program.
Please apply by uploading your resume and a cover letter. In your cover letter, please explain why you are interested in this internship and how your skills and experience make you a good fit for the program.
References
Visible links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.

**Program start: February 2026**
**Location:** **Zaventem**
**Duration: 6 months (Internship: 40h/week), paid internship**
Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential-and excitement for the journey ahead.
As a Customer Success Account Management Intern, you will develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery. This opportunity will allow you to guide and lead conversations to facilitate the achievement of customer business objectives; lead the execution of program planning and customer-facing program reviews.
At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You'll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Learn customer, partner, and internal stakeholder engagement models. Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps.
+ Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels. Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Learns how to map internal roles to customer priorities to action the needs of customers. Learns how to develop key internal stakeholder relationships.
+ Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
+ Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. Understands the organizational and customer success strategy. Understands Microsoft technology and services.
+ Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
**Qualifications**
+ Currently pursuing a Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field
+ Must have at least 1 semester/term remaining following the completion of the internship
**Preferred Qualifications (PQs)**
+ Passion for technology and customer obsessed.
+ Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
#EiP #MCAPSEiP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Accountmanager      Leider  Strateeg

In slechts vijf jaar zijn we uitgegroeid van een ambitieuze start-up tot het snelst groeiende Cybersecurity Awareness Platform ter wereld. Vandaag beschermen we meer dan 1,5 miljoen gebruikers in 5.000 organisaties, samen met 300 + partners wereldwijd.

Van 5 medewerkers naar een internationaal team van meer dan 70 gedreven collega’s – en we blijven groeien. We hebben de ambitie ons sales team te verdubbelen tegen 2026.

Phished is een snelgroeiende tech scale-up die organisaties helpt bij het verbeteren van hun cybersecurity. Aan de hand van een uniek, volledig geautomatiseerd trainingsplatform worden medewerkers opgeleid om echte cyberaanvallen te herkennen en er op een correcte wijze mee om te springen. Zo creëren we een impact op zowel medewerkers als organisaties.

Klinkt dit als iets voor jou? Lees dan verder.

Wat zijn je taken?

Als Head of Account Management speel je een sleutelrol in het waarborgen en uitbouwen van klantrelaties én het maximaliseren van recurrente omzet. Je brengt structuur, strategie en daadkracht in het accountmanagementteam. Concreet:

• Je leidt, coacht en motiveert het team van accountmanagers; je zorgt voor duidelijke targets en goede samenwerking.

• Je bent verantwoordelijk voor renewals : je zorgt dat bestaande contracten verlengd worden tegen optimale voorwaarden.

• Je beheert churnmanagement : je herkent op tijd signalen die leiden tot opzeggingen en onderneemt acties om klanten te behouden.

• Je staat mee in voor de accountmanagementstrategie . Je bent in dit opzicht  een ware sparringpartner voor de directie

• Je blijft zelf operationeel betrokken en neemt een aantal grote key accounts voor je rekening; je onderhoudt directe contacten, begrijpt hun noden en zorgt ervoor dat zij optimaal ondersteund worden.

Oplossingsgericht      Sterke organisator   Nauwkeurig

Bringme is een dynamisch en innovatief HaaS & SaaS-bedrijf dat opereert op het snijvlak van technologie en groei. We zijn er trots op de drijvende kracht te zijn achter een toonaangevend technologiebedrijf, met ambitieuze plannen. Als marketinggerichte organisatie erkennen we de centrale rol die marketing speelt bij het opbouwen van een pijplijn en het genereren van inkomsten. Onze enige focus is het genereren van vraag en we zijn op zoek naar een getalenteerde en gedreven Customer Success Manager om ons team te versterken.

Wat ga je doen?

• Volledige (online) operationele ondersteuning van het Sales-team

• Het opzetten en coördineren van onze producten bij nieuwe en bestaande klanten

• De opstartprocedure voor nieuwe klanten in goede banen leiden

• De noodzakelijke communicatie voeren en coördineren tussen het Sales-team en Customer Success-team

• Proactief de Sales- and Customer Success-teams informeren over problemen of opportuniteiten bij klanten

Ben je extreem klantgericht, technisch onderlegd en krijg je energie van het oplossen van uiteenlopende problemen? Dan is deze functie als Technical Customer Support Specialist bij Randstad Digital de perfecte uitdaging voor jou! In deze rol ben je het cruciale eerste aanspreekpunt voor eindgebruikers van een van onze toonaangevende klanten. Je duikt in de materie, biedt oplossingen op maat en zorgt voor een uitstekende klanttevredenheid. Je werkt in een dynamische en hybride omgeving waar kwaliteit, efficiëntie en jouw persoonlijke ontwikkeling centraal staan.





Locatie: Regio Brussel


Ervaring: Minimaal 2 jaar ervaring in een klantgerichte of technische supportfunctie


Opleiding: Technisch diploma (bv. IT, Elektronica, of gelijkwaardig door ervaring)









Jouw Taken:





End-user support (technical services): Je biedt eerstelijns ondersteuning aan eindgebruikers bij technische vragen of incidenten.


Ticketbeheer (ca. 90%): Je behandelt inkomende tickets via het ITSM-platform en zorgt voor een nauwkeurige registratie en opvolging.


Outbound support (ca. 10%): Je neemt proactief telefonisch contact op met klanten om lopende issues op te volgen of bijkomende informatie te verzamelen.


Walk-in desk: Je bemant mee de walk-in desk, waar klanten persoonlijk langskomen met hun vragen of problemen. Je helpt hen professioneel verder en zorgt voor een vlotte opvolging.


Oplossingen bieden: Je levert dienstverlening op maat van de technische kennis van de eindgebruiker om aan diens noden tegemoet te komen.


Administratieve opvolging: Je behandelt support tickets volgens de afgesproken procedures, analyseert het probleem en lost het op binnen jouw bevoegdheid. Indien verdere technische expertise vereist is, escaleer je het ticket naar de juiste supportdienst, met een duidelijke beschrijving van de context en genomen stappen.


Klanttevredenheid: Je zorgt voor een professionele en klantgerichte opvolging van elk incident.









Jouw Profiel:





Vlot communicatief in het Nederlands en Frans (zowel mondeling als schriftelijk); kennis van Engels en Duits is een pluspunt.


Minimale ervaring als customer care medewerker, klantendienstmedewerker of applicatie support.


Sterke technische affiniteit en een uitgesproken interesse in technologie. Een technisch diploma is een pluspunt, maar motivatie en bereidheid om bij te leren zijn minstens even belangrijk.


Klantgericht en oplossingsgericht; je ziet elk probleem als een uitdaging.


Organisatorisch sterk, in staat om goed te multitasken en incidenten nauwkeurig op te volgen.


Een groot verantwoordelijkheidsgevoel en de capaciteit om zelfstandig te werken, gezien het regelmatige thuiswerk.









Ons Aanbod: Voor Vaste Werknemers:





Een gepersonaliseerd salarispakket dat aansluit bij jouw behoeften.


Persoonlijke begeleiding door een toegewijde talentmanager.


Ondersteuning van ons leer- en ontwikkelingsteam voor jouw professionele groei.


Leuke teamevenementen en een hechte werksfeer.


De kans om te werken aan uitdagende projecten bij toonaangevende klanten.


Een ondernemende cultuur waar je gewaardeerd wordt en kan leren van experts in levendige 'chapters'.









Werken Bij: Bij Randstad Digital omarmen we een unieke combinatie van ambitie, competitiviteit en sportiviteit. Onze cultuur is gebaseerd op vertrouwen, open en transparant leiderschap en inclusiviteit, waar iedereen zich gewaardeerd voelt. Werken bij ons betekent deel uitmaken van:





Een expertenteam dat op maat gemaakte oplossingen levert.


Een rechtvaardige en inclusieve omgeving die focust op groei.


Een bedrijf dat jou ondersteunt om optimaal te presteren.


Een werkplek die zich inzet voor een eerlijk en competitief loon.

Voor een sterk groeiend bedrijf in de financiële softwaresector ben ik op zoek naar een Customer Support Coordinator in de regio Mortsel. Dit internationaal innovatieve bedrijf telt wereldwijd duizenden medewerkers en realiseert een omzet van meerdere miljarden euro's. Het ondersteunt dagelijks honderden klanten in de Benelux met digitale oplossingen voor administratie, boekhouding en klantbeheer. Vanuit het kantoor in Mortsel werk je mee aan het leveren van een uitstekende klantbeleving en het optimaliseren van interne processen.








Hoe zal jouw takenpakket eruit zien?






Coördineren van de onboarding en implementatie van nieuwe klanten, inclusief planning, opvolging en facturatie.





Beheren van klantvragen en -aanpassingen, afstemmen met interne teams en zorgen voor een correcte uitvoering van acties.





Monitoren en opvolgen van facturatie-input en zorgen dat klanten tijdig en correct worden gefactureerd.







Wat verwachten zij van jou?






Je hebt minimaal 3 jaar ervaring in een vergelijkbare functie en werkt gestructureerd, nauwkeurig en zelfstandig in een dynamische omgeving.





Je bent communicatief sterk, klantgericht en spreekt vloeiend Nederlands en Frans; Engels is een pluspunt.





Je hebt een proactieve, pragmatische instelling en affiniteit met digitale toepassingen en processen.







Wat bieden zij jou?






Een bruto maandsalaris tussen EUR3.100 en EUR4.100, volledig afgestemd op je ervaring en inzet





Maaltijd- en ecocheques die je dagelijkse kosten verlagen en extra voordeel bieden





Groeps- en hospitalisatieverzekering voor een geruststellende dekking voor jou en je gezin





35 vakantiedagen per jaar voor een goede balans tussen werk en privé





Hybride werkregeling met 2-3 dagen thuiswerken per week, zodat je flexibel kunt werken





Opleidings- en doorgroeimogelijkheden binnen een internationaal en innovatief bedrijf om je vaardigheden verder te ontwikkelen

Notre client, une entreprise technologique innovante fournissant des solutions SaaS pour les professionnels, recherche un Spécialiste Principal en Support Clientèle pour rejoindre son équipe dédiée au succès client. Ce poste est entièrement à distance, vous permettant de travailler depuis n'importe quel endroit. Vous serez responsable de fournir une assistance technique et fonctionnelle de premier ordre à nos clients, de résoudre leurs problèmes complexes et de contribuer à leur satisfaction et fidélisation maximales. En tant que membre clé de l'équipe, vous jouerez un rôle essentiel dans l'amélioration continue de nos produits et services grâce aux retours clients.

Vos responsabilités incluront :

• Fournir un support technique et fonctionnel avancé aux clients par téléphone, e-mail et chat.
• Diagnostiquer et résoudre les problèmes techniques complexes rencontrés par les utilisateurs de notre plateforme SaaS.
• Guider les clients dans l'utilisation optimale de nos produits, en leur expliquant les fonctionnalités et les meilleures pratiques.
• Documenter de manière précise les interactions avec les clients, les problèmes résolus et les demandes de fonctionnalités dans notre système de ticketing.
• Collaborer avec les équipes produit et développement pour signaler les bugs, proposer des améliorations et influencer la roadmap produit.
• Participer à la création et à la mise à jour de la base de connaissances, des FAQ et des tutoriels pour les clients.
• Former et encadrer les nouveaux membres de l'équipe de support.
• Identifier les opportunités de vente additionnelle ou croisée lorsque cela est approprié et dans l'intérêt du client.
• Contribuer à la mesure et à l'amélioration des indicateurs clés de performance du service client (satisfaction, temps de résolution, etc.).

Le candidat idéal possède une expérience significative (au moins 5 ans) dans un rôle de support technique ou d'assistance clientèle, idéalement dans un environnement SaaS ou technologique. Une excellente compréhension des principes du support logiciel, de la gestion des incidents et des requêtes clients est indispensable. Des compétences techniques solides, une capacité à résoudre rapidement des problèmes complexes et une excellente communication écrite et orale sont requises. La patience, l'empathie et une orientation client sans faille sont essentielles. La capacité à travailler de manière autonome, à gérer efficacement son temps et à prospérer dans un environnement d'équipe à distance est primordiale. Une expérience dans la formation ou le mentorat d'autres membres du personnel sera un atout.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The **Customer Success Executive** is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
As a trusted advisor, you'll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow's teams and strategic partners.
**What You Get to Do in This Role:**
+ **Drive Post-Sales Success** : Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
+ **Collaborate Strategically** : Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
+ **Mitigate Risks and Drive Value** : Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
+ **Focus on Key Performance Indicators (KPIs)** : Guide and inspire the Customer Success team to meet critical operational KPIs-adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
+ **Foster Strategic Alignment** : Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
+ **Advocate for Innovation and Continuous Learning** : As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
+ **Set Success Metrics and Milestones** : Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized
Ideal Candidate:
We are seeking a highly experienced professional with a strong background in **enterprise-level SaaS transformation and strategic advisory** to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level.
**Key Requirements:**
+ **AI Integration & Thought Leadership:** Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
+ **Enterprise SaaS Transformation & Strategic Advisory:** Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.
+ **C-Level Presence & Relationship Management:** Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world's largest enterprises.
+ **Leadership Expertise:** A minimum of **15 years** in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives.
+ **Strategic Account Management:** Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts.
+ **Business Acumen & Problem-Solving:** Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives.
+ **Cross-Functional Leadership:** Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations.
+ **Adaptability & Change Management:** Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs.
+ **Operational & Execution Excellence:** Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution.
+ **Collaboration & Communication:** Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels.
+ **Customer-Centric Mindset:** Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success.
This role is ideal for a **seasoned strategic advisor** who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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