8 Emplois pour Client Relations - Belgique

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.
The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).
**Key responsibilities:**
**1. Program Setup & Orchestration (40%)**
+ Initiative Launch Management
+ Stand up Project Atlas governance structure within 30 days
+ Create integrated master schedule linking all six strategic pillars
+ Design and implement executive dashboard for real-time visibility
+ Cross-Functional Coordination
+ organise and run weekly program board meetings with workstream leads
+ Manage dependencies across Technical, Ecosystem, Sales, and Marketing teams
+ Resolve conflicts and escalate strategic decisions to steering committee
+ Ensure alignment between global NTT Data and European operations
+ Resource Management
+ Manage budget across workstreams based on strategic priorities
+ Coordinate resource assignments from country organizations
+ Manage contractor and consultant engagements
+ Track burn rate and ROI metrics weekly **2. Demonstrator Lab Setup & Management (20%)**
+ Lab Establishment
+ Lead site selection process
+ Coordinate vendor negotiations for 60% co-funding target
+ Manage construction timeline and technical specifications
+ Oversee 3.5M capital deployment
+ Operational Excellence
+ Design customer experience journey for lab visits
+ Establish remote access capabilities for virtual demonstrations
+ Create utilization metrics and booking systems
+ Coordinate with vendors for showcase installations
+ Resource Planning
+ Staff lab with technical experts and customer success managers
+ Schedule training programs and certification sessions
+ Plan quarterly innovation days and customer events
+ Track lab ROI through pipeline influence metrics **3. KPI Management & Reporting (15%)**
+ Metrics Architecture
+ Design comprehensive KPI framework across all workstreams
+ Establish data collection processes from BDM, Ecosystem, and Technical teams
+ Create automated reporting dashboards with real-time updates
+ Define success criteria and threshold triggers
+ Performance Tracking
+ Weekly Metrics:
+ Monthly Executive Reporting:
+ Continuous Improvement
+ Conduct monthly performance reviews with workstream leads
+ Identify bottlenecks and implement corrective actions
+ Document lessons learned and best practices
+ Update forecasts based on actual performance **4. Bid Coordination & Support (20%)**
+ Bid Resource Management
+ Establish virtual bid teams combining central and local resources
+ Create resource allocation model for concurrent opportunities
+ Manage bid calendar and submission deadlines
+ Coordinate surge capacity for major pursuits
+ Bid Excellence Framework
+ Develop standardized bid processes and templates
+ Create IPARF-compliant documentation standards
+ Establish win theme library and reusable content repository
+ Design color team review process (Pink/Red/Gold teams)
+ Local Sales Support
+ Partner with country sales teams on opportunity qualification
+ Provide bid/no-bid recommendations based on win probability
+ Support pricing strategy and commercial negotiations
+ Coordinate executive engagement for strategic pursuits
+ EuroHPC-Specific Support
+ Manage dialogue stage interactions with EuroHPC Joint Undertaking
+ Coordinate technical compliance reviews
+ Oversee EU value documentation
+ Support consortium formation and partnership agreements **5. Project Governance (5%)**
+ Milestone Management
+ Track 90-day sprint deliverables across all pillars
+ Manage stage-gate reviews and investment releases
+ Report progress against strategic objectives
+ Coordinate corrective actions for delays
+ Risk, Issues & Assumptions (RIA)
+ Maintain comprehensive risk register
+ Lead bi-weekly risk review sessions
+ Develop mitigation strategies with risk owners
+ Track assumption validation and impact analysis
+ Stakeholder Management
+ Prepare monthly Brief for executive sponsors (Albi/Abhijit) monthly
+ Coordinate with global NTT Data leadership
+ Manage expectations with country organizations
+ Interface with key vendor executives
+ Key Interfaces & Relationships
+ Internal Stakeholders **Required Competencies & Experience** **Essential Experience**
+ 5+ years managing complex technology programs (10M+ budgets)
+ Experience with HPC, cloud, or data center implementations
+ Demonstrated success building programs from zero to operational
+ Bid Management Expertise
+ Experience with multi-stage procurement processes
+ Knowledge of EU procurement regulations
+ Familiarity with technical compliance frameworks **Leadership Capabilities**
+ Strategic Orchestration: Manages complexity across multiple workstreams
+ Crisis Management: Remains calm under pressure, makes rapid decisions
+ Cultural Intelligence: Navigates European business environment effectively **Technical Understanding**
+ Sufficient technical knowledge to engage with architects and engineers
+ Understanding of AI/ML infrastructure requirements
+ Familiarity with EU data sovereignty and compliance requirements
+ Ability to translate technical capabilities into business value
+ Operational Excellence
+ Advanced project management certification (PMP, PRINCE2, or equivalent)
+ Experience with agile and waterfall methodologies
+ Strong financial acumen and budget management
+ Data-driven decision making
**Required experience:**
**Seasoned project management experience preferably in a multinational professional services environment.**
+ Seasoned client engagement experience.
+ Demonstrated understanding of the project life cycle.
+ Demonstrated competency in project change management.
+ Seasoned experience managing expectations when balancing alternatives against business and financial constraints.
**Workplace type** **:**
Remote Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

Customer Service Medewerker – Schoten

Ben jij klantgericht, communicatief en krijg je energie van het oplossen van vragen? Ik ben op zoek naar een Customer Service Medewerker voor een bedrijf in Schoten.

In deze rol ben jij hét aanspreekpunt voor klanten en de schakel tussen sales, productie en logistiek. Je zorgt voor een vlotte opvolging van bestellingen, bouwt sterke relaties op en denkt proactief mee in oplossingen.

Wat breng jij mee?

Ervaring in customer service of een logistieke omgeving

Vlotte communicatie in Nederlands & Engels

Sterke administratieve skills en oog voor detail

Enthousiasme, oplossingsgerichtheid en teamspirit

Wat krijg je terug?

Een uitdagende functie met veel zelfstandigheid

Een warme werksfeer in een bedrijf op mensenmaat

Marktconform salaris + maaltijdcheques, groeps- & hospitalisatieverzekering

Opleidingskansen en ruimte om door te groeien

Functie

Vivaldis Office zoekt . Inside sales specialist- customer relations (NED/ENG/FRA, int. sfeer!)

Waar moet je zijn?

• Specialisatie: Voeding

Takenpakket 

= Jij bent het gezicht en ambassadeur van de firma

• Je rol bestaat uit het administratief ontlasten van de sales manager/accountmanagers
• Je staat in voor het opvolgen van de verkochte projecten/ productie orders. Je coördineert het volledige orderproces van bestelling tot levering tot facturatie (bestaande klanten als prospects)
• Algemene administratie: verkoopsdossiers administratief opstellen/afhandelen, offertes opmaken-opvolgen, orderbeheer, boeken verkoop-aankoopfacturen, bestellingen doen, contact leveranciers, . 
• Borging klantenrelaties (bestaande en nieuwe klanten) via mail en telefoon
• Advies en begeleiding (SPOC)
• Je wil je graag verdiepen in het product om een sterke service te garanderen
• Rapporteren + rechterhand supply chain coördinator

Profiel

• + 2 jaar ervaring richting internal sales, customer relations, .
• Ervaring binnen een internationale sfeer , voeding is een +
• Bachelor 
• Sociaal , communicatief  en accuraat  zijn jou kernwoorden! 
• Voltijds werken schrikt je niet af
• Talenknobbel (NED, ENG,FRA)
• Andere talen zijn een +
• Interesse in voeding, HACCP

Wat je van ons krijgt

• Je komt terecht in een dynamische werkomgeving in een aangenaam team
• Mooi loon naar ervaring en kennis met extra voordelen. 
• Stabiele werkomgeving met doorgroeimogelijkheden. 
• Optie vast
• Maandag tot en met vrijdag + opbouw ADV

The Manager for Customer Success Account Management, expands customer relationships to create cross-sell and upsell opportunities. Leads and coaches business value conversations key stakeholders.
Reviews and communicates the status of delivery programs linked to customer priorities with internal stakeholders. Coaches team members on and stays current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders.
Leads the team to adopt organizational and customer success strategy to maximize customer's investments and value across all solution areas. Coaches team on developing and delivering strategic roadmaps in partnership with key stakeholder and executives for executing program planning, managing key stakeholder and executive expectations via delivery of a Customer Success Plan, and prioritizing engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Coaches team to deliver and articulate customer value, drive business growth, maximize customer retention and minimize customer churn. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.
**Responsibilities**
People Management
+ Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
+ Model - Live our culture; Embody our values; Practice our leadership principles.
+ Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
+ Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.
Customer Relationship Management
+ Leads by example through owning operational executive relationships with key customer, partner, and internal contacts to further Microsoft's customer success goals, targeting executives (as appropriate). Ensures the customer is recognizing value as planned. Anticipates, identifies, and manages potential issues, escalating to appropriate teams for resolution. Expands customer relationships to create cross-sell and upsell opportunities.
+ Identifies, understands, influences, and challenges and manages the needs, expectations, and interests of key customer technical, business, and executive stakeholders. Ensures key stakeholders (including partners) are satisfied with agreed upon objectives and outcomes and that their interests are protected and valued. Leads and coaches business value conversations key stakeholders.
+ Collects feedback from internal and customer stakeholders on business needs, preferences, values, and goals to identify important customer patterns, pain points, attitudes, and expectations and coaches others to do the same. Prioritizes resource efforts to meet the most critical needs and expectations of customers. Reviews and communicates the status of delivery programs linked to customer priorities with internal stakeholders.
Technical Relevance
+ Coaches team members on implementing training plans focused on technical and industry knowledge development aligned with organizational goals.
+ Coaches team members on and stays current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders. Advises customers on Microsoft technology trends and direction with relevance to Microsoft's competition.
Customer Success Leadership
+ Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account, promoting identified opportunities for growth.
+ Leads the team to adopt organizational and customer success strategy to maximize customer's investments and value across all solution areas.
+ Works with customers to define and agree upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customers' current and future goals and objectives.
+ Supports account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches.
**Qualifications**
Required/Minimum Qualifications
+ Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND substantial customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ People management experience.
+ Experience in managing a consumption portfolio.
+ Project Management Institute (PMI) or equivalent Project Management certification.
+ Prosci or equivalent certification.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .