6 Emplois pour Call Center - Belgique
Customer Service Coordinator
Emerson
Aujourd'hui
Emploi consulté
Description De L'emploi
Are you a professional looking for a new challenge in a dynamic and fast developing business? We invite you to join our team as a **Customer Service Coordinator** for **Systems & Software** group in **Diegem, Belgium.**
You'll be the go-to person for our customers in industries like chemical and life sciences, handling all service-related questions and requests. Whether it's resolving issues, scheduling work, or planning logistics for our service teams, you'll play an essential role in making sure everything runs smoothly and our customers are satisfied.
Applications are welcome! If you love solving problems, and want to make a real impact on our customer service operations, this could be the perfect fit for you. You'll be part of our friendly team in Rijswijk.
**Onsite presence is essential** for effective collaboration and fostering our dynamic team environment.
**In This Role, Your Responsibilities Will Be:**
+ Serve as the primary contact for customer inquiries in Belgium and support the Netherlands office via phone and email.
+ Coordinate team communication for resource and schedule planning.
+ Track and follow up on customer issues with local and international support teams.
+ Record all customer communications accurately.
+ Schedule activities and site visits for approximately 25 field service engineers.
+ Organize preventive maintenance and collaborate with the Benelux team.
+ Arrange shipments and handle returns in coordination with the Aftermarket team.
**Who You Are:**
You actively listen and check for understanding, and you adjust communication content and style to meet the needs of diverse partners.
You are organized and plan effectively, keeping details in check while juggling multiple tasks. You understand what customers need and enjoy finding ways to optimize work processes for better results.
You create teamwork allowing others across the organization to achieve shared objectives.
**For This Role, You Will Need:**
+ Bachelor's degree (preferably in a technical field) or equivalent experience.
+ Proven **customer service-related** experience in a **B2B technical environment** .
+ Strong skills in handling phone calls and complaints.
+ MS Office tools and Management systems.
+ Fluency in **Dutch** and **English** , both spoken and written.
**Preferred Qualifications that Set You Apart:**
+ Ability to work within a complex matrix organization and collaborate across business units.
+ Experience with Oracle Cloud.
+ Fluency in **French** language.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams.
Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
You'll be the go-to person for our customers in industries like chemical and life sciences, handling all service-related questions and requests. Whether it's resolving issues, scheduling work, or planning logistics for our service teams, you'll play an essential role in making sure everything runs smoothly and our customers are satisfied.
Applications are welcome! If you love solving problems, and want to make a real impact on our customer service operations, this could be the perfect fit for you. You'll be part of our friendly team in Rijswijk.
**Onsite presence is essential** for effective collaboration and fostering our dynamic team environment.
**In This Role, Your Responsibilities Will Be:**
+ Serve as the primary contact for customer inquiries in Belgium and support the Netherlands office via phone and email.
+ Coordinate team communication for resource and schedule planning.
+ Track and follow up on customer issues with local and international support teams.
+ Record all customer communications accurately.
+ Schedule activities and site visits for approximately 25 field service engineers.
+ Organize preventive maintenance and collaborate with the Benelux team.
+ Arrange shipments and handle returns in coordination with the Aftermarket team.
**Who You Are:**
You actively listen and check for understanding, and you adjust communication content and style to meet the needs of diverse partners.
You are organized and plan effectively, keeping details in check while juggling multiple tasks. You understand what customers need and enjoy finding ways to optimize work processes for better results.
You create teamwork allowing others across the organization to achieve shared objectives.
**For This Role, You Will Need:**
+ Bachelor's degree (preferably in a technical field) or equivalent experience.
+ Proven **customer service-related** experience in a **B2B technical environment** .
+ Strong skills in handling phone calls and complaints.
+ MS Office tools and Management systems.
+ Fluency in **Dutch** and **English** , both spoken and written.
**Preferred Qualifications that Set You Apart:**
+ Ability to work within a complex matrix organization and collaborate across business units.
+ Experience with Oracle Cloud.
+ Fluency in **French** language.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams.
Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Ce travail est-il un succès ou un échec ?
Désolé, cet emploi n'est pas disponible dans votre région
0
Customer Service Representative
Dentsply Sirona
Publié il y a 25 jours
Emploi consulté
Description De L'emploi
**Requistion ID** : 80785
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
Dentsply Sirona biedt kaakchirurgen, implantologen, tandartsen en tandtechnische laboratoria een allesomvattend assortiment dentale implantaten prothetische oplossingen, digitale technologieën voor patiënt specifieke behandelingen, alsmede producten voor geleide botregeneratie en digitale behandelplanning. Daarnaast bieden wij ook diensten voor de professionele ontwikkeling van onze klanten. Door dit brede spectrum aan technologieën en activiteiten, een internationale aanwezigheid en een sterke dynamiek bieden wij unieke en boeiende kansen aan onze medewerkers. Dentsply Sirona is een hoogtechnologisch bedrijf en door continue innovaties en evoluties, is training en opleiding een belangrijk onderdeel.
Voor de afdeling Customer Services zijn wij op zoek naar een:
**Customer Services Representative**
**Jouw verantwoordelijkheden:**
In deze functie ben je een belangrijke spil binnen onze organisatie. Je draagt Customer Excellence uit als visitekaartje van het bedrijf. Je neemt onder andere verantwoordelijkheid voor de advisering van onze producten en de verwerking van schriftelijke en/of telefonisch ontvangen verkooporders. Daarnaast draag je zorg voor o.a. de administratieve afhandeling van geretourneerde producten en ondersteun je de sales organisatie in de BeLux. Je staat afwisselend in direct contact met Franstalige Belgische en Nederlandse klanten.
In deze functie zal je fysiek op kantoor, in Zoetermeer, moeten kunnen werken ivm de aard van de functie.
**Wie ben je en wat breng je met je mee:**
+ Je hebt een goede beheersing van de Nederlandse taal in woord en geschrift, Engels en of Frans is een sterke pre;
+ Je werkt accuraat en nauwkeurig;
+ Je bent verbaal, geschreven én telefonisch sterk communicatief;
+ Je weet klantvriendelijkheid in alle werkzaamheden in de praktijk te brengen;
+ Kennis van de dentale markt is een pre en (anders) ben je bereid alle productkennis te trainen en eigen te maken;
+ Je hebt bij voorkeur ervaring met ERP pakketten (Microsoft Dynamics);
+ Je hebt minimaal MBO werk- en denk niveau.
**Wij bieden:**
+ Werken bij de wereldmarktleider in dentale producten;
+ Uitstekende primaire en secundaire arbeidsvoorwaarden;
+ Dynamische omgeving en prettige werksfeer;
+ Continue opleiding en training in je functie;
+ De mogelijkheid je verder te ontwikkelen en door te groeien.
#LI-FC1
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
Dentsply Sirona biedt kaakchirurgen, implantologen, tandartsen en tandtechnische laboratoria een allesomvattend assortiment dentale implantaten prothetische oplossingen, digitale technologieën voor patiënt specifieke behandelingen, alsmede producten voor geleide botregeneratie en digitale behandelplanning. Daarnaast bieden wij ook diensten voor de professionele ontwikkeling van onze klanten. Door dit brede spectrum aan technologieën en activiteiten, een internationale aanwezigheid en een sterke dynamiek bieden wij unieke en boeiende kansen aan onze medewerkers. Dentsply Sirona is een hoogtechnologisch bedrijf en door continue innovaties en evoluties, is training en opleiding een belangrijk onderdeel.
Voor de afdeling Customer Services zijn wij op zoek naar een:
**Customer Services Representative**
**Jouw verantwoordelijkheden:**
In deze functie ben je een belangrijke spil binnen onze organisatie. Je draagt Customer Excellence uit als visitekaartje van het bedrijf. Je neemt onder andere verantwoordelijkheid voor de advisering van onze producten en de verwerking van schriftelijke en/of telefonisch ontvangen verkooporders. Daarnaast draag je zorg voor o.a. de administratieve afhandeling van geretourneerde producten en ondersteun je de sales organisatie in de BeLux. Je staat afwisselend in direct contact met Franstalige Belgische en Nederlandse klanten.
In deze functie zal je fysiek op kantoor, in Zoetermeer, moeten kunnen werken ivm de aard van de functie.
**Wie ben je en wat breng je met je mee:**
+ Je hebt een goede beheersing van de Nederlandse taal in woord en geschrift, Engels en of Frans is een sterke pre;
+ Je werkt accuraat en nauwkeurig;
+ Je bent verbaal, geschreven én telefonisch sterk communicatief;
+ Je weet klantvriendelijkheid in alle werkzaamheden in de praktijk te brengen;
+ Kennis van de dentale markt is een pre en (anders) ben je bereid alle productkennis te trainen en eigen te maken;
+ Je hebt bij voorkeur ervaring met ERP pakketten (Microsoft Dynamics);
+ Je hebt minimaal MBO werk- en denk niveau.
**Wij bieden:**
+ Werken bij de wereldmarktleider in dentale producten;
+ Uitstekende primaire en secundaire arbeidsvoorwaarden;
+ Dynamische omgeving en prettige werksfeer;
+ Continue opleiding en training in je functie;
+ De mogelijkheid je verder te ontwikkelen en door te groeien.
#LI-FC1
Ce travail est-il un succès ou un échec ?
Désolé, cet emploi n'est pas disponible dans votre région
1
Customer Service Representative
Hasselt, Limburg
Dentsply Sirona
Publié il y a 25 jours
Emploi consulté
Description De L'emploi
**Requistion ID** : 80785
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
Dentsply Sirona biedt kaakchirurgen, implantologen, tandartsen en tandtechnische laboratoria een allesomvattend assortiment dentale implantaten prothetische oplossingen, digitale technologieën voor patiënt specifieke behandelingen, alsmede producten voor geleide botregeneratie en digitale behandelplanning. Daarnaast bieden wij ook diensten voor de professionele ontwikkeling van onze klanten. Door dit brede spectrum aan technologieën en activiteiten, een internationale aanwezigheid en een sterke dynamiek bieden wij unieke en boeiende kansen aan onze medewerkers. Dentsply Sirona is een hoogtechnologisch bedrijf en door continue innovaties en evoluties, is training en opleiding een belangrijk onderdeel.
Voor de afdeling Customer Services zijn wij op zoek naar een:
**Customer Services Representative**
**Jouw verantwoordelijkheden:**
In deze functie ben je een belangrijke spil binnen onze organisatie. Je draagt Customer Excellence uit als visitekaartje van het bedrijf. Je neemt onder andere verantwoordelijkheid voor de advisering van onze producten en de verwerking van schriftelijke en/of telefonisch ontvangen verkooporders. Daarnaast draag je zorg voor o.a. de administratieve afhandeling van geretourneerde producten en ondersteun je de sales organisatie in de BeLux. Je staat afwisselend in direct contact met Franstalige Belgische en Nederlandse klanten.
In deze functie zal je fysiek op kantoor, in Zoetermeer, moeten kunnen werken ivm de aard van de functie.
**Wie ben je en wat breng je met je mee:**
+ Je hebt een goede beheersing van de Nederlandse taal in woord en geschrift, Engels en of Frans is een sterke pre;
+ Je werkt accuraat en nauwkeurig;
+ Je bent verbaal, geschreven én telefonisch sterk communicatief;
+ Je weet klantvriendelijkheid in alle werkzaamheden in de praktijk te brengen;
+ Kennis van de dentale markt is een pre en (anders) ben je bereid alle productkennis te trainen en eigen te maken;
+ Je hebt bij voorkeur ervaring met ERP pakketten (Microsoft Dynamics);
+ Je hebt minimaal MBO werk- en denk niveau.
**Wij bieden:**
+ Werken bij de wereldmarktleider in dentale producten;
+ Uitstekende primaire en secundaire arbeidsvoorwaarden;
+ Dynamische omgeving en prettige werksfeer;
+ Continue opleiding en training in je functie;
+ De mogelijkheid je verder te ontwikkelen en door te groeien.
#LI-FC1
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
Dentsply Sirona biedt kaakchirurgen, implantologen, tandartsen en tandtechnische laboratoria een allesomvattend assortiment dentale implantaten prothetische oplossingen, digitale technologieën voor patiënt specifieke behandelingen, alsmede producten voor geleide botregeneratie en digitale behandelplanning. Daarnaast bieden wij ook diensten voor de professionele ontwikkeling van onze klanten. Door dit brede spectrum aan technologieën en activiteiten, een internationale aanwezigheid en een sterke dynamiek bieden wij unieke en boeiende kansen aan onze medewerkers. Dentsply Sirona is een hoogtechnologisch bedrijf en door continue innovaties en evoluties, is training en opleiding een belangrijk onderdeel.
Voor de afdeling Customer Services zijn wij op zoek naar een:
**Customer Services Representative**
**Jouw verantwoordelijkheden:**
In deze functie ben je een belangrijke spil binnen onze organisatie. Je draagt Customer Excellence uit als visitekaartje van het bedrijf. Je neemt onder andere verantwoordelijkheid voor de advisering van onze producten en de verwerking van schriftelijke en/of telefonisch ontvangen verkooporders. Daarnaast draag je zorg voor o.a. de administratieve afhandeling van geretourneerde producten en ondersteun je de sales organisatie in de BeLux. Je staat afwisselend in direct contact met Franstalige Belgische en Nederlandse klanten.
In deze functie zal je fysiek op kantoor, in Zoetermeer, moeten kunnen werken ivm de aard van de functie.
**Wie ben je en wat breng je met je mee:**
+ Je hebt een goede beheersing van de Nederlandse taal in woord en geschrift, Engels en of Frans is een sterke pre;
+ Je werkt accuraat en nauwkeurig;
+ Je bent verbaal, geschreven én telefonisch sterk communicatief;
+ Je weet klantvriendelijkheid in alle werkzaamheden in de praktijk te brengen;
+ Kennis van de dentale markt is een pre en (anders) ben je bereid alle productkennis te trainen en eigen te maken;
+ Je hebt bij voorkeur ervaring met ERP pakketten (Microsoft Dynamics);
+ Je hebt minimaal MBO werk- en denk niveau.
**Wij bieden:**
+ Werken bij de wereldmarktleider in dentale producten;
+ Uitstekende primaire en secundaire arbeidsvoorwaarden;
+ Dynamische omgeving en prettige werksfeer;
+ Continue opleiding en training in je functie;
+ De mogelijkheid je verder te ontwikkelen en door te groeien.
#LI-FC1
Ce travail est-il un succès ou un échec ?
Désolé, cet emploi n'est pas disponible dans votre région
2
Flemish Speakers - Customer Service - Relocation to Spain
Concentrix
Publié il y a 12 jours
Emploi consulté
Description De L'emploi
Job Title:
Flemish Speakers - Customer Service - Relocation to Spain
Job Description
Hello! Ever dreamt of working in Spain?
Bring your talents to our top cities, Barcelona, and Malaga. Here, you will discover our tech and creative hubs that offer a young, dynamic, and multicultural work environment.
We're on the lookout for Flemish speakers, interested in working in sales, technical support, or customer service roles, and join our team of game-changers who engage with customers from top brands from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
We offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract
- Competitive salary and performance bonus
- Relocation package to help you upon your arrival
- Career development programs, specialized courses, and language classes - Central location in Barcelona or Malaga
- Bring-a-friend (referral) bonus opportunities
- Salary range between 26K EUR to 32k EUR annually depending on the position.
Reimagine the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you!
Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice."
Join our team in these Mediterranean gems and let your professional journey flourish in the heart of Spain's rich culture and thriving business scenes.
Concentrix + Webhelp is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
If you are interested or want to know more information. Please, do not hesitate to apply!
We look forward to reviewing your application!
Location:
BEL Bruxelles - Avenue Louise, 87 - 1050 Bruxelles
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Flemish Speakers - Customer Service - Relocation to Spain
Job Description
Hello! Ever dreamt of working in Spain?
Bring your talents to our top cities, Barcelona, and Malaga. Here, you will discover our tech and creative hubs that offer a young, dynamic, and multicultural work environment.
We're on the lookout for Flemish speakers, interested in working in sales, technical support, or customer service roles, and join our team of game-changers who engage with customers from top brands from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
We offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract
- Competitive salary and performance bonus
- Relocation package to help you upon your arrival
- Career development programs, specialized courses, and language classes - Central location in Barcelona or Malaga
- Bring-a-friend (referral) bonus opportunities
- Salary range between 26K EUR to 32k EUR annually depending on the position.
Reimagine the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you!
Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice."
Join our team in these Mediterranean gems and let your professional journey flourish in the heart of Spain's rich culture and thriving business scenes.
Concentrix + Webhelp is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
If you are interested or want to know more information. Please, do not hesitate to apply!
We look forward to reviewing your application!
Location:
BEL Bruxelles - Avenue Louise, 87 - 1050 Bruxelles
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Ce travail est-il un succès ou un échec ?
Désolé, cet emploi n'est pas disponible dans votre région
3
Order and Customer Service Analyst (Zeebrugge - College Graduate Program)
Caterpillar, Inc.
Publié il y a 26 jours
Emploi consulté
Description De L'emploi
**Career Area:**
Manufacturing
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
When you join Caterpillar, you're joining a global team who care not just about the work we do - but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our **Product Support and Logistics Division (PSLD)** is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.
**Role Definition**
As an Order and Customer Service Analyst at our Equipment Processing Center in Zeebrugge, you will be a key player in managing and optimizing order processes for a growing portfolio of machines and worktools. You'll serve as the primary point of contact for our dealers and customers across the EAME region, ensuring smooth order handling and exceptional service delivery.
**What you will do** _(not limited too)_ **:**
+ **Order Management & Coordination**
+ Oversee, process and validate new sales orders, ensuring all key elements are identified and communicated for downstream actions.
+ Audit and assess customer order change requests from material, production, technical, and logistics perspectives.
+ Assign and maintain promise dates in the system, ensuring alignment with production planning and customer expectations.
+ **Customer Service & Relationship Building**
+ Act as the first point of contact for customer inquiries regarding lead times, order changes, reschedules, and general support.
+ Provide day-to-day assistance via Salesforce CRM, ensuring timely and accurate responses.
+ Build and maintain strong relationships with internal and external stakeholders.
+ **Issue Resolution & Continuous Improvement**
+ Manage order-related issues and grief resolution with a proactive and solution-oriented approach.
+ Analyze data to identify opportunities for improvements and enhanced operational efficiency.
+ Support business reporting and KPI tracking to drive performance insights.
+ **General Support & Office Coordination**
+ Contribute to office management tasks and support cross-functional collaboration within the EPC team.
**Basic Requirements:**
+ Customer focus driven, communication and management skills.
+ Solution oriented, problem-solving skills and creative out of box-thinking
+ Self-driven, proactive and comfortable taking own initiatives
+ Structured and well detail oriented
+ A first Experience with Salesforce, SAP and Microsoft office applications is highly desired
+ Languages: Fluent in English and Dutch (both written and verbal)
**Education and Experience Requirements:**
+ Minimum Bachelor's degree preferred
+ College Graduates with max. 2 years of experience
If you're passionate about delivering excellent customer service, thrive in a fast-paced environment, and enjoy coordinating across teams and processes, we'd love to hear from you. At Caterpillar, you'll have the opportunity to build strong relationships, manage complex logistics, and contribute to a global leader in machinery and equipment. Help us build a better world, one machine at a time.
**Posting Dates:**
October 1, 2025 - October 31, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
Manufacturing
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
When you join Caterpillar, you're joining a global team who care not just about the work we do - but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our **Product Support and Logistics Division (PSLD)** is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.
**Role Definition**
As an Order and Customer Service Analyst at our Equipment Processing Center in Zeebrugge, you will be a key player in managing and optimizing order processes for a growing portfolio of machines and worktools. You'll serve as the primary point of contact for our dealers and customers across the EAME region, ensuring smooth order handling and exceptional service delivery.
**What you will do** _(not limited too)_ **:**
+ **Order Management & Coordination**
+ Oversee, process and validate new sales orders, ensuring all key elements are identified and communicated for downstream actions.
+ Audit and assess customer order change requests from material, production, technical, and logistics perspectives.
+ Assign and maintain promise dates in the system, ensuring alignment with production planning and customer expectations.
+ **Customer Service & Relationship Building**
+ Act as the first point of contact for customer inquiries regarding lead times, order changes, reschedules, and general support.
+ Provide day-to-day assistance via Salesforce CRM, ensuring timely and accurate responses.
+ Build and maintain strong relationships with internal and external stakeholders.
+ **Issue Resolution & Continuous Improvement**
+ Manage order-related issues and grief resolution with a proactive and solution-oriented approach.
+ Analyze data to identify opportunities for improvements and enhanced operational efficiency.
+ Support business reporting and KPI tracking to drive performance insights.
+ **General Support & Office Coordination**
+ Contribute to office management tasks and support cross-functional collaboration within the EPC team.
**Basic Requirements:**
+ Customer focus driven, communication and management skills.
+ Solution oriented, problem-solving skills and creative out of box-thinking
+ Self-driven, proactive and comfortable taking own initiatives
+ Structured and well detail oriented
+ A first Experience with Salesforce, SAP and Microsoft office applications is highly desired
+ Languages: Fluent in English and Dutch (both written and verbal)
**Education and Experience Requirements:**
+ Minimum Bachelor's degree preferred
+ College Graduates with max. 2 years of experience
If you're passionate about delivering excellent customer service, thrive in a fast-paced environment, and enjoy coordinating across teams and processes, we'd love to hear from you. At Caterpillar, you'll have the opportunity to build strong relationships, manage complex logistics, and contribute to a global leader in machinery and equipment. Help us build a better world, one machine at a time.
**Posting Dates:**
October 1, 2025 - October 31, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
Ce travail est-il un succès ou un échec ?
Désolé, cet emploi n'est pas disponible dans votre région
4
Order and Customer Service Analyst - Caterpillar Equipment Processing Center (EPC) EPC
Caterpillar, Inc.
Publié il y a 19 jours
Emploi consulté
Description De L'emploi
**Career Area:**
Supply Chain and Logistics
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**About Caterpillar:**
At Caterpillar, we're committed to building a better world through cutting-edge machinery and solutions. Our success is powered by passionate team members who strive to make a difference. Join us in driving progress and empowering communities across the globe.
**Role Overview:**
As an Order and Customer Service Analyst at our Equipment Processing Center in Zeebrugge, you will be a key player in managing and optimizing order processes for a growing portfolio of machines and worktools. You'll serve as the primary point of contact for our dealers and customers across the EAME region, ensuring smooth order handling and exceptional service delivery.
**What you will do** _(not limited too)_ **:**
+ **Order Management & Coordination**
+ Oversee, process and validate new sales orders, ensuring all key elements are identified and communicated for downstream actions.
+ Audit and assess customer order change requests from material, production, technical, and logistics perspectives.
+ Assign and maintain promise dates in the system, ensuring alignment with production planning and customer expectations.
+ **Customer Service & Relationship Building**
+ Act as the first point of contact for customer inquiries regarding lead times, order changes, reschedules, and general support.
+ Provide day-to-day assistance via Salesforce CRM, ensuring timely and accurate responses.
+ Build and maintain strong relationships with internal and external stakeholders.
+ **Issue Resolution & Continuous Improvement**
+ Manage order-related issues and grief resolution with a proactive and solution-oriented approach.
+ Analyze data to identify opportunities for improvements and enhanced operational efficiency.
+ **General Support & Office Coordination**
+ Contribute to office management tasks and support cross-functional collaboration within the EPC team.
**Basic Requirements:**
+ Customer focus driven, communication and management skills.
+ Solution oriented, problem-solving skills and creative out of box-thinking
+ Self-driven, proactive and comfortable taking own initiatives
+ Structured and well detail oriented
+ A first Experience with Salesforce, SAP and Microsoft office applications is highly desired
+ Languages: Fluent in English and Dutch (both written and verbal)
**Education and Experience Requirements:**
+ Minimum Bachelor degree, preferred is Master degree
+ 1-3 years of relevant experience in order management, customer service, or logistics preferred.
**Skill Descriptors**
**Data Analytics:** Knowledge of techniques and processes for inspecting, cleansing, transforming, and modeling data; ability to discover useful information, draw logical conclusions, and support decision-making.
Level Basic Understanding:
- Demonstrates a basic understanding of the concepts underlying data analytics.
- Describes the technology and core applications used for tracking business performance and applying data to take business decisions.
- Explains key aspects and benefits of data analytics.
- Lists the major sources for collecting data and conducting data analysis.
- Practical knowledge about new skills (especially around AI savviness, Power BI, Power automate)
**Planning:** Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Level Basic Understanding:
- Explains tactical plan for own area.
- Defines concepts of short-term and long-term planning.
- Describes the planning process and planning cycle used in own area.
- Compares tactical to strategic planning.
**Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
- Explains the value of a disciplined approach to problem solving.
- Describes problem reporting and escalation practices.
- Utilizes accepted procedures for problem analysis and resolution.
- Identifies key aspects of problem-solving techniques used in own area.
**Materials Handling and Management:** Knowledge of material handling and management in plants; ability to perform, monitor and improve processes related to storage, transportation and handling of raw and hazardous materials.
Level Working Knowledge:
- Assists in the responding of and dealing with emergency issues related in materials handling.
- Works with the packaging and storage of inbound or outbound materials.
- Performs the packing, shipping, identifying and transporting of materials.
- Explains key environmental issues for handling hazardous goods.
- Follows procedures to handle hazardous materials, hazardous substances and pollutants.
If you're passionate about delivering excellent customer service, thrive in a fast-paced environment, and enjoy coordinating across teams and processes, we'd love to hear from you. At Caterpillar, you'll have the opportunity to build strong relationships, manage complex logistics, and contribute to a global leader in machinery and equipment. Help us build a better world, one machine at a time.
**Posting Dates:**
October 8, 2025 - October 31, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
Supply Chain and Logistics
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**About Caterpillar:**
At Caterpillar, we're committed to building a better world through cutting-edge machinery and solutions. Our success is powered by passionate team members who strive to make a difference. Join us in driving progress and empowering communities across the globe.
**Role Overview:**
As an Order and Customer Service Analyst at our Equipment Processing Center in Zeebrugge, you will be a key player in managing and optimizing order processes for a growing portfolio of machines and worktools. You'll serve as the primary point of contact for our dealers and customers across the EAME region, ensuring smooth order handling and exceptional service delivery.
**What you will do** _(not limited too)_ **:**
+ **Order Management & Coordination**
+ Oversee, process and validate new sales orders, ensuring all key elements are identified and communicated for downstream actions.
+ Audit and assess customer order change requests from material, production, technical, and logistics perspectives.
+ Assign and maintain promise dates in the system, ensuring alignment with production planning and customer expectations.
+ **Customer Service & Relationship Building**
+ Act as the first point of contact for customer inquiries regarding lead times, order changes, reschedules, and general support.
+ Provide day-to-day assistance via Salesforce CRM, ensuring timely and accurate responses.
+ Build and maintain strong relationships with internal and external stakeholders.
+ **Issue Resolution & Continuous Improvement**
+ Manage order-related issues and grief resolution with a proactive and solution-oriented approach.
+ Analyze data to identify opportunities for improvements and enhanced operational efficiency.
+ **General Support & Office Coordination**
+ Contribute to office management tasks and support cross-functional collaboration within the EPC team.
**Basic Requirements:**
+ Customer focus driven, communication and management skills.
+ Solution oriented, problem-solving skills and creative out of box-thinking
+ Self-driven, proactive and comfortable taking own initiatives
+ Structured and well detail oriented
+ A first Experience with Salesforce, SAP and Microsoft office applications is highly desired
+ Languages: Fluent in English and Dutch (both written and verbal)
**Education and Experience Requirements:**
+ Minimum Bachelor degree, preferred is Master degree
+ 1-3 years of relevant experience in order management, customer service, or logistics preferred.
**Skill Descriptors**
**Data Analytics:** Knowledge of techniques and processes for inspecting, cleansing, transforming, and modeling data; ability to discover useful information, draw logical conclusions, and support decision-making.
Level Basic Understanding:
- Demonstrates a basic understanding of the concepts underlying data analytics.
- Describes the technology and core applications used for tracking business performance and applying data to take business decisions.
- Explains key aspects and benefits of data analytics.
- Lists the major sources for collecting data and conducting data analysis.
- Practical knowledge about new skills (especially around AI savviness, Power BI, Power automate)
**Planning:** Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Level Basic Understanding:
- Explains tactical plan for own area.
- Defines concepts of short-term and long-term planning.
- Describes the planning process and planning cycle used in own area.
- Compares tactical to strategic planning.
**Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
- Explains the value of a disciplined approach to problem solving.
- Describes problem reporting and escalation practices.
- Utilizes accepted procedures for problem analysis and resolution.
- Identifies key aspects of problem-solving techniques used in own area.
**Materials Handling and Management:** Knowledge of material handling and management in plants; ability to perform, monitor and improve processes related to storage, transportation and handling of raw and hazardous materials.
Level Working Knowledge:
- Assists in the responding of and dealing with emergency issues related in materials handling.
- Works with the packaging and storage of inbound or outbound materials.
- Performs the packing, shipping, identifying and transporting of materials.
- Explains key environmental issues for handling hazardous goods.
- Follows procedures to handle hazardous materials, hazardous substances and pollutants.
If you're passionate about delivering excellent customer service, thrive in a fast-paced environment, and enjoy coordinating across teams and processes, we'd love to hear from you. At Caterpillar, you'll have the opportunity to build strong relationships, manage complex logistics, and contribute to a global leader in machinery and equipment. Help us build a better world, one machine at a time.
**Posting Dates:**
October 8, 2025 - October 31, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
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