17 Emplois pour Assistant Client - Belgique
Customer Service Coordinator
Emerson
Aujourd'hui
Emploi consulté
Description De L'emploi
Are you a professional looking for a new challenge in a dynamic and fast developing business? We invite you to join our team as a **Customer Service Coordinator** for **Systems & Software** group in **Diegem, Belgium.**
You'll be the go-to person for our customers in industries like chemical and life sciences, handling all service-related questions and requests. Whether it's resolving issues, scheduling work, or planning logistics for our service teams, you'll play an essential role in making sure everything runs smoothly and our customers are satisfied.
Applications are welcome! If you love solving problems, and want to make a real impact on our customer service operations, this could be the perfect fit for you. You'll be part of our friendly team in Rijswijk.
**Onsite presence is essential** for effective collaboration and fostering our dynamic team environment.
**In This Role, Your Responsibilities Will Be:**
+ Serve as the primary contact for customer inquiries in Belgium and support the Netherlands office via phone and email.
+ Coordinate team communication for resource and schedule planning.
+ Track and follow up on customer issues with local and international support teams.
+ Record all customer communications accurately.
+ Schedule activities and site visits for approximately 25 field service engineers.
+ Organize preventive maintenance and collaborate with the Benelux team.
+ Arrange shipments and handle returns in coordination with the Aftermarket team.
**Who You Are:**
You actively listen and check for understanding, and you adjust communication content and style to meet the needs of diverse partners.
You are organized and plan effectively, keeping details in check while juggling multiple tasks. You understand what customers need and enjoy finding ways to optimize work processes for better results.
You create teamwork allowing others across the organization to achieve shared objectives.
**For This Role, You Will Need:**
+ Bachelor's degree (preferably in a technical field) or equivalent experience.
+ Proven **customer service-related** experience in a **B2B technical environment** .
+ Strong skills in handling phone calls and complaints.
+ MS Office tools and Management systems.
+ Fluency in **Dutch** and **English** , both spoken and written.
**Preferred Qualifications that Set You Apart:**
+ Ability to work within a complex matrix organization and collaborate across business units.
+ Experience with Oracle Cloud.
+ Fluency in **French** language.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams.
Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
You'll be the go-to person for our customers in industries like chemical and life sciences, handling all service-related questions and requests. Whether it's resolving issues, scheduling work, or planning logistics for our service teams, you'll play an essential role in making sure everything runs smoothly and our customers are satisfied.
Applications are welcome! If you love solving problems, and want to make a real impact on our customer service operations, this could be the perfect fit for you. You'll be part of our friendly team in Rijswijk.
**Onsite presence is essential** for effective collaboration and fostering our dynamic team environment.
**In This Role, Your Responsibilities Will Be:**
+ Serve as the primary contact for customer inquiries in Belgium and support the Netherlands office via phone and email.
+ Coordinate team communication for resource and schedule planning.
+ Track and follow up on customer issues with local and international support teams.
+ Record all customer communications accurately.
+ Schedule activities and site visits for approximately 25 field service engineers.
+ Organize preventive maintenance and collaborate with the Benelux team.
+ Arrange shipments and handle returns in coordination with the Aftermarket team.
**Who You Are:**
You actively listen and check for understanding, and you adjust communication content and style to meet the needs of diverse partners.
You are organized and plan effectively, keeping details in check while juggling multiple tasks. You understand what customers need and enjoy finding ways to optimize work processes for better results.
You create teamwork allowing others across the organization to achieve shared objectives.
**For This Role, You Will Need:**
+ Bachelor's degree (preferably in a technical field) or equivalent experience.
+ Proven **customer service-related** experience in a **B2B technical environment** .
+ Strong skills in handling phone calls and complaints.
+ MS Office tools and Management systems.
+ Fluency in **Dutch** and **English** , both spoken and written.
**Preferred Qualifications that Set You Apart:**
+ Ability to work within a complex matrix organization and collaborate across business units.
+ Experience with Oracle Cloud.
+ Fluency in **French** language.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams.
Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Ce travail est-il un succès ou un échec ?
Désolé, cet emploi n'est pas disponible dans votre région
0
Customer Service Representative
Dentsply Sirona
Publié il y a 25 jours
Emploi consulté
Description De L'emploi
**Requistion ID** : 80785
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
Dentsply Sirona biedt kaakchirurgen, implantologen, tandartsen en tandtechnische laboratoria een allesomvattend assortiment dentale implantaten prothetische oplossingen, digitale technologieën voor patiënt specifieke behandelingen, alsmede producten voor geleide botregeneratie en digitale behandelplanning. Daarnaast bieden wij ook diensten voor de professionele ontwikkeling van onze klanten. Door dit brede spectrum aan technologieën en activiteiten, een internationale aanwezigheid en een sterke dynamiek bieden wij unieke en boeiende kansen aan onze medewerkers. Dentsply Sirona is een hoogtechnologisch bedrijf en door continue innovaties en evoluties, is training en opleiding een belangrijk onderdeel.
Voor de afdeling Customer Services zijn wij op zoek naar een:
**Customer Services Representative**
**Jouw verantwoordelijkheden:**
In deze functie ben je een belangrijke spil binnen onze organisatie. Je draagt Customer Excellence uit als visitekaartje van het bedrijf. Je neemt onder andere verantwoordelijkheid voor de advisering van onze producten en de verwerking van schriftelijke en/of telefonisch ontvangen verkooporders. Daarnaast draag je zorg voor o.a. de administratieve afhandeling van geretourneerde producten en ondersteun je de sales organisatie in de BeLux. Je staat afwisselend in direct contact met Franstalige Belgische en Nederlandse klanten.
In deze functie zal je fysiek op kantoor, in Zoetermeer, moeten kunnen werken ivm de aard van de functie.
**Wie ben je en wat breng je met je mee:**
+ Je hebt een goede beheersing van de Nederlandse taal in woord en geschrift, Engels en of Frans is een sterke pre;
+ Je werkt accuraat en nauwkeurig;
+ Je bent verbaal, geschreven én telefonisch sterk communicatief;
+ Je weet klantvriendelijkheid in alle werkzaamheden in de praktijk te brengen;
+ Kennis van de dentale markt is een pre en (anders) ben je bereid alle productkennis te trainen en eigen te maken;
+ Je hebt bij voorkeur ervaring met ERP pakketten (Microsoft Dynamics);
+ Je hebt minimaal MBO werk- en denk niveau.
**Wij bieden:**
+ Werken bij de wereldmarktleider in dentale producten;
+ Uitstekende primaire en secundaire arbeidsvoorwaarden;
+ Dynamische omgeving en prettige werksfeer;
+ Continue opleiding en training in je functie;
+ De mogelijkheid je verder te ontwikkelen en door te groeien.
#LI-FC1
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
Dentsply Sirona biedt kaakchirurgen, implantologen, tandartsen en tandtechnische laboratoria een allesomvattend assortiment dentale implantaten prothetische oplossingen, digitale technologieën voor patiënt specifieke behandelingen, alsmede producten voor geleide botregeneratie en digitale behandelplanning. Daarnaast bieden wij ook diensten voor de professionele ontwikkeling van onze klanten. Door dit brede spectrum aan technologieën en activiteiten, een internationale aanwezigheid en een sterke dynamiek bieden wij unieke en boeiende kansen aan onze medewerkers. Dentsply Sirona is een hoogtechnologisch bedrijf en door continue innovaties en evoluties, is training en opleiding een belangrijk onderdeel.
Voor de afdeling Customer Services zijn wij op zoek naar een:
**Customer Services Representative**
**Jouw verantwoordelijkheden:**
In deze functie ben je een belangrijke spil binnen onze organisatie. Je draagt Customer Excellence uit als visitekaartje van het bedrijf. Je neemt onder andere verantwoordelijkheid voor de advisering van onze producten en de verwerking van schriftelijke en/of telefonisch ontvangen verkooporders. Daarnaast draag je zorg voor o.a. de administratieve afhandeling van geretourneerde producten en ondersteun je de sales organisatie in de BeLux. Je staat afwisselend in direct contact met Franstalige Belgische en Nederlandse klanten.
In deze functie zal je fysiek op kantoor, in Zoetermeer, moeten kunnen werken ivm de aard van de functie.
**Wie ben je en wat breng je met je mee:**
+ Je hebt een goede beheersing van de Nederlandse taal in woord en geschrift, Engels en of Frans is een sterke pre;
+ Je werkt accuraat en nauwkeurig;
+ Je bent verbaal, geschreven én telefonisch sterk communicatief;
+ Je weet klantvriendelijkheid in alle werkzaamheden in de praktijk te brengen;
+ Kennis van de dentale markt is een pre en (anders) ben je bereid alle productkennis te trainen en eigen te maken;
+ Je hebt bij voorkeur ervaring met ERP pakketten (Microsoft Dynamics);
+ Je hebt minimaal MBO werk- en denk niveau.
**Wij bieden:**
+ Werken bij de wereldmarktleider in dentale producten;
+ Uitstekende primaire en secundaire arbeidsvoorwaarden;
+ Dynamische omgeving en prettige werksfeer;
+ Continue opleiding en training in je functie;
+ De mogelijkheid je verder te ontwikkelen en door te groeien.
#LI-FC1
Ce travail est-il un succès ou un échec ?
Désolé, cet emploi n'est pas disponible dans votre région
1
Customer Service Representative
Hasselt, Limburg
Dentsply Sirona
Publié il y a 25 jours
Emploi consulté
Description De L'emploi
**Requistion ID** : 80785
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
Dentsply Sirona biedt kaakchirurgen, implantologen, tandartsen en tandtechnische laboratoria een allesomvattend assortiment dentale implantaten prothetische oplossingen, digitale technologieën voor patiënt specifieke behandelingen, alsmede producten voor geleide botregeneratie en digitale behandelplanning. Daarnaast bieden wij ook diensten voor de professionele ontwikkeling van onze klanten. Door dit brede spectrum aan technologieën en activiteiten, een internationale aanwezigheid en een sterke dynamiek bieden wij unieke en boeiende kansen aan onze medewerkers. Dentsply Sirona is een hoogtechnologisch bedrijf en door continue innovaties en evoluties, is training en opleiding een belangrijk onderdeel.
Voor de afdeling Customer Services zijn wij op zoek naar een:
**Customer Services Representative**
**Jouw verantwoordelijkheden:**
In deze functie ben je een belangrijke spil binnen onze organisatie. Je draagt Customer Excellence uit als visitekaartje van het bedrijf. Je neemt onder andere verantwoordelijkheid voor de advisering van onze producten en de verwerking van schriftelijke en/of telefonisch ontvangen verkooporders. Daarnaast draag je zorg voor o.a. de administratieve afhandeling van geretourneerde producten en ondersteun je de sales organisatie in de BeLux. Je staat afwisselend in direct contact met Franstalige Belgische en Nederlandse klanten.
In deze functie zal je fysiek op kantoor, in Zoetermeer, moeten kunnen werken ivm de aard van de functie.
**Wie ben je en wat breng je met je mee:**
+ Je hebt een goede beheersing van de Nederlandse taal in woord en geschrift, Engels en of Frans is een sterke pre;
+ Je werkt accuraat en nauwkeurig;
+ Je bent verbaal, geschreven én telefonisch sterk communicatief;
+ Je weet klantvriendelijkheid in alle werkzaamheden in de praktijk te brengen;
+ Kennis van de dentale markt is een pre en (anders) ben je bereid alle productkennis te trainen en eigen te maken;
+ Je hebt bij voorkeur ervaring met ERP pakketten (Microsoft Dynamics);
+ Je hebt minimaal MBO werk- en denk niveau.
**Wij bieden:**
+ Werken bij de wereldmarktleider in dentale producten;
+ Uitstekende primaire en secundaire arbeidsvoorwaarden;
+ Dynamische omgeving en prettige werksfeer;
+ Continue opleiding en training in je functie;
+ De mogelijkheid je verder te ontwikkelen en door te groeien.
#LI-FC1
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
Dentsply Sirona biedt kaakchirurgen, implantologen, tandartsen en tandtechnische laboratoria een allesomvattend assortiment dentale implantaten prothetische oplossingen, digitale technologieën voor patiënt specifieke behandelingen, alsmede producten voor geleide botregeneratie en digitale behandelplanning. Daarnaast bieden wij ook diensten voor de professionele ontwikkeling van onze klanten. Door dit brede spectrum aan technologieën en activiteiten, een internationale aanwezigheid en een sterke dynamiek bieden wij unieke en boeiende kansen aan onze medewerkers. Dentsply Sirona is een hoogtechnologisch bedrijf en door continue innovaties en evoluties, is training en opleiding een belangrijk onderdeel.
Voor de afdeling Customer Services zijn wij op zoek naar een:
**Customer Services Representative**
**Jouw verantwoordelijkheden:**
In deze functie ben je een belangrijke spil binnen onze organisatie. Je draagt Customer Excellence uit als visitekaartje van het bedrijf. Je neemt onder andere verantwoordelijkheid voor de advisering van onze producten en de verwerking van schriftelijke en/of telefonisch ontvangen verkooporders. Daarnaast draag je zorg voor o.a. de administratieve afhandeling van geretourneerde producten en ondersteun je de sales organisatie in de BeLux. Je staat afwisselend in direct contact met Franstalige Belgische en Nederlandse klanten.
In deze functie zal je fysiek op kantoor, in Zoetermeer, moeten kunnen werken ivm de aard van de functie.
**Wie ben je en wat breng je met je mee:**
+ Je hebt een goede beheersing van de Nederlandse taal in woord en geschrift, Engels en of Frans is een sterke pre;
+ Je werkt accuraat en nauwkeurig;
+ Je bent verbaal, geschreven én telefonisch sterk communicatief;
+ Je weet klantvriendelijkheid in alle werkzaamheden in de praktijk te brengen;
+ Kennis van de dentale markt is een pre en (anders) ben je bereid alle productkennis te trainen en eigen te maken;
+ Je hebt bij voorkeur ervaring met ERP pakketten (Microsoft Dynamics);
+ Je hebt minimaal MBO werk- en denk niveau.
**Wij bieden:**
+ Werken bij de wereldmarktleider in dentale producten;
+ Uitstekende primaire en secundaire arbeidsvoorwaarden;
+ Dynamische omgeving en prettige werksfeer;
+ Continue opleiding en training in je functie;
+ De mogelijkheid je verder te ontwikkelen en door te groeien.
#LI-FC1
Ce travail est-il un succès ou un échec ?
Désolé, cet emploi n'est pas disponible dans votre région
2
Flemish Speakers - Customer Service - Relocation to Spain
Concentrix
Publié il y a 12 jours
Emploi consulté
Description De L'emploi
Job Title:
Flemish Speakers - Customer Service - Relocation to Spain
Job Description
Hello! Ever dreamt of working in Spain?
Bring your talents to our top cities, Barcelona, and Malaga. Here, you will discover our tech and creative hubs that offer a young, dynamic, and multicultural work environment.
We're on the lookout for Flemish speakers, interested in working in sales, technical support, or customer service roles, and join our team of game-changers who engage with customers from top brands from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
We offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract
- Competitive salary and performance bonus
- Relocation package to help you upon your arrival
- Career development programs, specialized courses, and language classes - Central location in Barcelona or Malaga
- Bring-a-friend (referral) bonus opportunities
- Salary range between 26K EUR to 32k EUR annually depending on the position.
Reimagine the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you!
Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice."
Join our team in these Mediterranean gems and let your professional journey flourish in the heart of Spain's rich culture and thriving business scenes.
Concentrix + Webhelp is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
If you are interested or want to know more information. Please, do not hesitate to apply!
We look forward to reviewing your application!
Location:
BEL Bruxelles - Avenue Louise, 87 - 1050 Bruxelles
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Flemish Speakers - Customer Service - Relocation to Spain
Job Description
Hello! Ever dreamt of working in Spain?
Bring your talents to our top cities, Barcelona, and Malaga. Here, you will discover our tech and creative hubs that offer a young, dynamic, and multicultural work environment.
We're on the lookout for Flemish speakers, interested in working in sales, technical support, or customer service roles, and join our team of game-changers who engage with customers from top brands from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
We offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract
- Competitive salary and performance bonus
- Relocation package to help you upon your arrival
- Career development programs, specialized courses, and language classes - Central location in Barcelona or Malaga
- Bring-a-friend (referral) bonus opportunities
- Salary range between 26K EUR to 32k EUR annually depending on the position.
Reimagine the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you!
Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice."
Join our team in these Mediterranean gems and let your professional journey flourish in the heart of Spain's rich culture and thriving business scenes.
Concentrix + Webhelp is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
If you are interested or want to know more information. Please, do not hesitate to apply!
We look forward to reviewing your application!
Location:
BEL Bruxelles - Avenue Louise, 87 - 1050 Bruxelles
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Ce travail est-il un succès ou un échec ?
Désolé, cet emploi n'est pas disponible dans votre région
3
Order and Customer Service Analyst (Zeebrugge - College Graduate Program)
Caterpillar, Inc.
Publié il y a 26 jours
Emploi consulté
Description De L'emploi
**Career Area:**
Manufacturing
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
When you join Caterpillar, you're joining a global team who care not just about the work we do - but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our **Product Support and Logistics Division (PSLD)** is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.
**Role Definition**
As an Order and Customer Service Analyst at our Equipment Processing Center in Zeebrugge, you will be a key player in managing and optimizing order processes for a growing portfolio of machines and worktools. You'll serve as the primary point of contact for our dealers and customers across the EAME region, ensuring smooth order handling and exceptional service delivery.
**What you will do** _(not limited too)_ **:**
+ **Order Management & Coordination**
+ Oversee, process and validate new sales orders, ensuring all key elements are identified and communicated for downstream actions.
+ Audit and assess customer order change requests from material, production, technical, and logistics perspectives.
+ Assign and maintain promise dates in the system, ensuring alignment with production planning and customer expectations.
+ **Customer Service & Relationship Building**
+ Act as the first point of contact for customer inquiries regarding lead times, order changes, reschedules, and general support.
+ Provide day-to-day assistance via Salesforce CRM, ensuring timely and accurate responses.
+ Build and maintain strong relationships with internal and external stakeholders.
+ **Issue Resolution & Continuous Improvement**
+ Manage order-related issues and grief resolution with a proactive and solution-oriented approach.
+ Analyze data to identify opportunities for improvements and enhanced operational efficiency.
+ Support business reporting and KPI tracking to drive performance insights.
+ **General Support & Office Coordination**
+ Contribute to office management tasks and support cross-functional collaboration within the EPC team.
**Basic Requirements:**
+ Customer focus driven, communication and management skills.
+ Solution oriented, problem-solving skills and creative out of box-thinking
+ Self-driven, proactive and comfortable taking own initiatives
+ Structured and well detail oriented
+ A first Experience with Salesforce, SAP and Microsoft office applications is highly desired
+ Languages: Fluent in English and Dutch (both written and verbal)
**Education and Experience Requirements:**
+ Minimum Bachelor's degree preferred
+ College Graduates with max. 2 years of experience
If you're passionate about delivering excellent customer service, thrive in a fast-paced environment, and enjoy coordinating across teams and processes, we'd love to hear from you. At Caterpillar, you'll have the opportunity to build strong relationships, manage complex logistics, and contribute to a global leader in machinery and equipment. Help us build a better world, one machine at a time.
**Posting Dates:**
October 1, 2025 - October 31, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
Manufacturing
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
When you join Caterpillar, you're joining a global team who care not just about the work we do - but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our **Product Support and Logistics Division (PSLD)** is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.
**Role Definition**
As an Order and Customer Service Analyst at our Equipment Processing Center in Zeebrugge, you will be a key player in managing and optimizing order processes for a growing portfolio of machines and worktools. You'll serve as the primary point of contact for our dealers and customers across the EAME region, ensuring smooth order handling and exceptional service delivery.
**What you will do** _(not limited too)_ **:**
+ **Order Management & Coordination**
+ Oversee, process and validate new sales orders, ensuring all key elements are identified and communicated for downstream actions.
+ Audit and assess customer order change requests from material, production, technical, and logistics perspectives.
+ Assign and maintain promise dates in the system, ensuring alignment with production planning and customer expectations.
+ **Customer Service & Relationship Building**
+ Act as the first point of contact for customer inquiries regarding lead times, order changes, reschedules, and general support.
+ Provide day-to-day assistance via Salesforce CRM, ensuring timely and accurate responses.
+ Build and maintain strong relationships with internal and external stakeholders.
+ **Issue Resolution & Continuous Improvement**
+ Manage order-related issues and grief resolution with a proactive and solution-oriented approach.
+ Analyze data to identify opportunities for improvements and enhanced operational efficiency.
+ Support business reporting and KPI tracking to drive performance insights.
+ **General Support & Office Coordination**
+ Contribute to office management tasks and support cross-functional collaboration within the EPC team.
**Basic Requirements:**
+ Customer focus driven, communication and management skills.
+ Solution oriented, problem-solving skills and creative out of box-thinking
+ Self-driven, proactive and comfortable taking own initiatives
+ Structured and well detail oriented
+ A first Experience with Salesforce, SAP and Microsoft office applications is highly desired
+ Languages: Fluent in English and Dutch (both written and verbal)
**Education and Experience Requirements:**
+ Minimum Bachelor's degree preferred
+ College Graduates with max. 2 years of experience
If you're passionate about delivering excellent customer service, thrive in a fast-paced environment, and enjoy coordinating across teams and processes, we'd love to hear from you. At Caterpillar, you'll have the opportunity to build strong relationships, manage complex logistics, and contribute to a global leader in machinery and equipment. Help us build a better world, one machine at a time.
**Posting Dates:**
October 1, 2025 - October 31, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
Ce travail est-il un succès ou un échec ?
Désolé, cet emploi n'est pas disponible dans votre région
4
Order and Customer Service Analyst - Caterpillar Equipment Processing Center (EPC) EPC
Caterpillar, Inc.
Publié il y a 19 jours
Emploi consulté
Description De L'emploi
**Career Area:**
Supply Chain and Logistics
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**About Caterpillar:**
At Caterpillar, we're committed to building a better world through cutting-edge machinery and solutions. Our success is powered by passionate team members who strive to make a difference. Join us in driving progress and empowering communities across the globe.
**Role Overview:**
As an Order and Customer Service Analyst at our Equipment Processing Center in Zeebrugge, you will be a key player in managing and optimizing order processes for a growing portfolio of machines and worktools. You'll serve as the primary point of contact for our dealers and customers across the EAME region, ensuring smooth order handling and exceptional service delivery.
**What you will do** _(not limited too)_ **:**
+ **Order Management & Coordination**
+ Oversee, process and validate new sales orders, ensuring all key elements are identified and communicated for downstream actions.
+ Audit and assess customer order change requests from material, production, technical, and logistics perspectives.
+ Assign and maintain promise dates in the system, ensuring alignment with production planning and customer expectations.
+ **Customer Service & Relationship Building**
+ Act as the first point of contact for customer inquiries regarding lead times, order changes, reschedules, and general support.
+ Provide day-to-day assistance via Salesforce CRM, ensuring timely and accurate responses.
+ Build and maintain strong relationships with internal and external stakeholders.
+ **Issue Resolution & Continuous Improvement**
+ Manage order-related issues and grief resolution with a proactive and solution-oriented approach.
+ Analyze data to identify opportunities for improvements and enhanced operational efficiency.
+ **General Support & Office Coordination**
+ Contribute to office management tasks and support cross-functional collaboration within the EPC team.
**Basic Requirements:**
+ Customer focus driven, communication and management skills.
+ Solution oriented, problem-solving skills and creative out of box-thinking
+ Self-driven, proactive and comfortable taking own initiatives
+ Structured and well detail oriented
+ A first Experience with Salesforce, SAP and Microsoft office applications is highly desired
+ Languages: Fluent in English and Dutch (both written and verbal)
**Education and Experience Requirements:**
+ Minimum Bachelor degree, preferred is Master degree
+ 1-3 years of relevant experience in order management, customer service, or logistics preferred.
**Skill Descriptors**
**Data Analytics:** Knowledge of techniques and processes for inspecting, cleansing, transforming, and modeling data; ability to discover useful information, draw logical conclusions, and support decision-making.
Level Basic Understanding:
- Demonstrates a basic understanding of the concepts underlying data analytics.
- Describes the technology and core applications used for tracking business performance and applying data to take business decisions.
- Explains key aspects and benefits of data analytics.
- Lists the major sources for collecting data and conducting data analysis.
- Practical knowledge about new skills (especially around AI savviness, Power BI, Power automate)
**Planning:** Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Level Basic Understanding:
- Explains tactical plan for own area.
- Defines concepts of short-term and long-term planning.
- Describes the planning process and planning cycle used in own area.
- Compares tactical to strategic planning.
**Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
- Explains the value of a disciplined approach to problem solving.
- Describes problem reporting and escalation practices.
- Utilizes accepted procedures for problem analysis and resolution.
- Identifies key aspects of problem-solving techniques used in own area.
**Materials Handling and Management:** Knowledge of material handling and management in plants; ability to perform, monitor and improve processes related to storage, transportation and handling of raw and hazardous materials.
Level Working Knowledge:
- Assists in the responding of and dealing with emergency issues related in materials handling.
- Works with the packaging and storage of inbound or outbound materials.
- Performs the packing, shipping, identifying and transporting of materials.
- Explains key environmental issues for handling hazardous goods.
- Follows procedures to handle hazardous materials, hazardous substances and pollutants.
If you're passionate about delivering excellent customer service, thrive in a fast-paced environment, and enjoy coordinating across teams and processes, we'd love to hear from you. At Caterpillar, you'll have the opportunity to build strong relationships, manage complex logistics, and contribute to a global leader in machinery and equipment. Help us build a better world, one machine at a time.
**Posting Dates:**
October 8, 2025 - October 31, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
Supply Chain and Logistics
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**About Caterpillar:**
At Caterpillar, we're committed to building a better world through cutting-edge machinery and solutions. Our success is powered by passionate team members who strive to make a difference. Join us in driving progress and empowering communities across the globe.
**Role Overview:**
As an Order and Customer Service Analyst at our Equipment Processing Center in Zeebrugge, you will be a key player in managing and optimizing order processes for a growing portfolio of machines and worktools. You'll serve as the primary point of contact for our dealers and customers across the EAME region, ensuring smooth order handling and exceptional service delivery.
**What you will do** _(not limited too)_ **:**
+ **Order Management & Coordination**
+ Oversee, process and validate new sales orders, ensuring all key elements are identified and communicated for downstream actions.
+ Audit and assess customer order change requests from material, production, technical, and logistics perspectives.
+ Assign and maintain promise dates in the system, ensuring alignment with production planning and customer expectations.
+ **Customer Service & Relationship Building**
+ Act as the first point of contact for customer inquiries regarding lead times, order changes, reschedules, and general support.
+ Provide day-to-day assistance via Salesforce CRM, ensuring timely and accurate responses.
+ Build and maintain strong relationships with internal and external stakeholders.
+ **Issue Resolution & Continuous Improvement**
+ Manage order-related issues and grief resolution with a proactive and solution-oriented approach.
+ Analyze data to identify opportunities for improvements and enhanced operational efficiency.
+ **General Support & Office Coordination**
+ Contribute to office management tasks and support cross-functional collaboration within the EPC team.
**Basic Requirements:**
+ Customer focus driven, communication and management skills.
+ Solution oriented, problem-solving skills and creative out of box-thinking
+ Self-driven, proactive and comfortable taking own initiatives
+ Structured and well detail oriented
+ A first Experience with Salesforce, SAP and Microsoft office applications is highly desired
+ Languages: Fluent in English and Dutch (both written and verbal)
**Education and Experience Requirements:**
+ Minimum Bachelor degree, preferred is Master degree
+ 1-3 years of relevant experience in order management, customer service, or logistics preferred.
**Skill Descriptors**
**Data Analytics:** Knowledge of techniques and processes for inspecting, cleansing, transforming, and modeling data; ability to discover useful information, draw logical conclusions, and support decision-making.
Level Basic Understanding:
- Demonstrates a basic understanding of the concepts underlying data analytics.
- Describes the technology and core applications used for tracking business performance and applying data to take business decisions.
- Explains key aspects and benefits of data analytics.
- Lists the major sources for collecting data and conducting data analysis.
- Practical knowledge about new skills (especially around AI savviness, Power BI, Power automate)
**Planning:** Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Level Basic Understanding:
- Explains tactical plan for own area.
- Defines concepts of short-term and long-term planning.
- Describes the planning process and planning cycle used in own area.
- Compares tactical to strategic planning.
**Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
- Explains the value of a disciplined approach to problem solving.
- Describes problem reporting and escalation practices.
- Utilizes accepted procedures for problem analysis and resolution.
- Identifies key aspects of problem-solving techniques used in own area.
**Materials Handling and Management:** Knowledge of material handling and management in plants; ability to perform, monitor and improve processes related to storage, transportation and handling of raw and hazardous materials.
Level Working Knowledge:
- Assists in the responding of and dealing with emergency issues related in materials handling.
- Works with the packaging and storage of inbound or outbound materials.
- Performs the packing, shipping, identifying and transporting of materials.
- Explains key environmental issues for handling hazardous goods.
- Follows procedures to handle hazardous materials, hazardous substances and pollutants.
If you're passionate about delivering excellent customer service, thrive in a fast-paced environment, and enjoy coordinating across teams and processes, we'd love to hear from you. At Caterpillar, you'll have the opportunity to build strong relationships, manage complex logistics, and contribute to a global leader in machinery and equipment. Help us build a better world, one machine at a time.
**Posting Dates:**
October 8, 2025 - October 31, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
Ce travail est-il un succès ou un échec ?
Désolé, cet emploi n'est pas disponible dans votre région
5
Spécialiste Support Client & Relations Partenaires – Télétravail
3000 Leuven, Vlaams Brabant
WhatJobs
Publié il y a 11 jours
Emploi consulté
Description De L'emploi
Notre client, une entreprise technologique innovante spécialisée dans les solutions SaaS pour les PME, est à la recherche d'un Spécialiste Support Client & Relations Partenaires dynamique pour rejoindre son équipe. Ce poste est entièrement dédié au télétravail, offrant une grande flexibilité géographique pour travailler depuis n'importe où en Belgique. Le rôle consiste à fournir une assistance exceptionnelle à nos clients et à cultiver des relations solides avec nos partenaires stratégiques. Vous serez le point de contact principal, résolvant les problèmes techniques et assurant la satisfaction client, tout en soutenant le développement du réseau de partenaires.
Vos responsabilités principales incluront :
Compétences et qualifications recherchées :
Ce poste, lié aux opérations dans la région de **Leuven, Flemish Brabant, BE**, est offert en télétravail exclusif.
Vos responsabilités principales incluront :
- Fournir un support technique et fonctionnel de premier niveau aux clients par téléphone, e-mail et chat.
- Diagnostiquer et résoudre les problèmes rencontrés par les utilisateurs, en documentant méticuleusement les solutions apportées.
- Guider les clients dans l'utilisation optimale de nos solutions logicielles, en proposant des formations et des conseils personnalisés.
- Escalader les problèmes complexes aux équipes techniques appropriées, en assurant un suivi jusqu'à leur résolution complète.
- Développer et maintenir une base de connaissances (FAQ, tutoriels) pour aider les clients à trouver rapidement des réponses à leurs questions.
- Collaborer étroitement avec l'équipe commerciale pour assurer une transition fluide lors de l'intégration de nouveaux clients.
- Agir comme point de contact pour nos partenaires, en les accompagnant dans leur intégration et en répondant à leurs besoins opérationnels.
- Organiser des sessions d'information et de formation virtuelles pour les nouveaux partenaires.
- Identifier les opportunités d'upselling et de cross-selling en comprenant les besoins évolutifs des clients et des partenaires.
- Collecter les retours clients et partenaires pour contribuer à l'amélioration continue de nos produits et services.
- Représenter l'entreprise de manière professionnelle et courtoise lors de toutes les interactions.
Compétences et qualifications recherchées :
- Expérience avérée (au moins 2 ans) dans le support client, idéalement dans un environnement SaaS ou technologique.
- Excellentes compétences en communication orale et écrite, avec une capacité à expliquer des concepts techniques de manière claire et concise.
- Forte capacité d'écoute active et d'empathie pour comprendre et résoudre les problèmes des clients.
- Autonomie, proactivité et capacité à gérer son temps efficacement dans un environnement de travail à distance.
- Bonne maîtrise des outils de ticketing (Zendesk, Jira Service Desk) et des plateformes de communication en ligne.
- Une première expérience dans la gestion de relations partenaires est un plus.
- Capacité à travailler sous pression et à gérer les situations difficiles avec calme et professionnalisme.
- Esprit d'équipe et collaboration, même à distance.
- Maîtrise du français et de l'anglais. La connaissance du néerlandais est fortement souhaitée.
- Motivation pour un rôle entièrement à distance et une grande adaptabilité.
Ce poste, lié aux opérations dans la région de **Leuven, Flemish Brabant, BE**, est offert en télétravail exclusif.
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À propos du dernier Assistant client Emplois dans Belgique !
6
Assistant Administratif Spécialisé en Support Client
8400 Ostend
WhatJobs
Publié il y a 9 jours
Emploi consulté
Description De L'emploi
Notre entreprise, reconnue pour son excellence dans le service à la clientèle, est à la recherche d'un Assistant Administratif Spécialisé en Support Client dévoué et organisé pour rejoindre notre équipe, opérant entièrement à distance. Ce rôle, basé virtuellement à Ostend, West Flanders, BE , est essentiel pour garantir une expérience client fluide et positive. Vous serez le point de contact principal pour diverses demandes administratives liées au support client, assurant une réponse rapide, précise et courtoise. Nous recherchons une personne avec d'excellentes compétences en communication, une grande empathie et une capacité démontrée à gérer les situations délicates avec professionnalisme. Les responsabilités incluent la gestion des communications par email et téléphone, la résolution de problèmes administratifs (facturation, suivi de commandes, informations produit), la mise à jour des dossiers clients dans notre CRM, la coordination avec les autres départements pour répondre aux besoins des clients, et la génération de rapports sur les interactions clients. Une maîtrise parfaite des outils bureautiques (Microsoft Office Suite, Google Workspace) et une aisance avec les systèmes CRM sont indispensables. La capacité à apprendre rapidement de nouveaux processus et outils est cruciale. Ce poste exige une attention méticuleuse aux détails, une capacité à travailler efficacement sous pression et à gérer plusieurs tâches simultanément. L'autonomie, la proactivité et un fort sens du service client sont des qualités fondamentales. Vous travaillerez au sein d'une équipe collaborative, où le soutien mutuel est encouragé. Si vous êtes passionné par l'aide aux clients, que vous excellez dans l'organisation administrative et que vous recherchez une carrière enrichissante et entièrement à distance, cette opportunité est pour vous. Qualification : Diplôme en administration, secrétariat, ou expérience professionnelle équivalente. Minimum 2 ans d'expérience dans un rôle administratif, idéalement avec une composante de support client. Excellente maîtrise des outils de bureau et des logiciels CRM. Solides compétences en communication écrite et verbale en français. La maîtrise de l'anglais est fortement souhaitée pour interagir avec une clientèle diversifiée. Capacité démontrée à gérer les demandes clients, à résoudre les problèmes et à fournir un service exceptionnel. Excellentes compétences en organisation, gestion du temps et priorisation. Attitude positive, patiente et orientée solution. Aptitude à travailler de manière autonome et à distance.
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7
Assistant Administratif Virtuel Spécialisé en Support Client
7100 La Louvière, Henegouwen
WhatJobs
Publié il y a 25 jours
Emploi consulté
Description De L'emploi
Notre cabinet recrute un Assistant Administratif Virtuel hautement organisé et proactif pour rejoindre notre équipe, opérant exclusivement à distance. Ce poste demande une grande autonomie, une excellente gestion des priorités et une communication impeccable. Vous serez le point de contact principal pour diverses tâches administratives, notamment la gestion des agendas complexes, la planification de réunions virtuelles et physiques, la préparation de documents (rapports, présentations, correspondances), la gestion des flux d'e-mails et la réponse aux demandes clients par téléphone et e-mail. Une expertise dans l'utilisation des outils de bureautique (Suite Google, Microsoft Office) et des logiciels de gestion de projet (Asana, Trello) est essentielle. Une expérience préalable en tant qu'assistant virtuel ou dans un rôle de support administratif est fortement recommandée. La capacité à travailler avec des délais serrés, à faire preuve de discrétion et à maintenir un haut niveau de professionnalisme est cruciale. Ce rôle exige une connexion internet fiable et un espace de travail dédié pour assurer une productivité optimale. Vous travaillerez en étroite collaboration avec les différents départements pour fluidifier les opérations et optimiser l'efficacité. Ce poste est entièrement dématérialisé, offrant une flexibilité maximale pour travailler depuis n'importe quel endroit. Nous recherchons une personne capable d'anticiper les besoins, de résoudre les problèmes de manière autonome et de contribuer activement à l'amélioration continue des processus administratifs. Si vous êtes une personne rigoureuse, polyvalente et que le travail à distance vous convient parfaitement, nous serions ravis de recevoir votre candidature. Une bonne compréhension des enjeux d'une entreprise moderne et une forte orientation client sont attendues.
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8
Assistant Administratif Virtuel Spécialisé en Support Client
7500 Tournai
WhatJobs
Publié il y a 19 jours
Emploi consulté
Description De L'emploi
Notre client, une entreprise innovante dans le secteur des services B2B, recherche un Assistant Administratif Virtuel hautement organisé et proactif pour fournir un support client exceptionnel à distance. Vous serez le premier point de contact pour nos clients, gérant leurs demandes par téléphone, email et chat. Vos responsabilités incluront la prise de rendez-vous, la gestion des agendas, le traitement des demandes d'information, la résolution de problèmes courants, et la transmission des cas complexes aux départements concernés. Vous devrez maintenir à jour notre base de données clients, préparer des documents administratifs simples, et assurer le suivi des dossiers. L'efficacité, la courtoisie et la capacité à offrir une expérience client positive sont primordiales. Vous travaillerez de manière autonome depuis votre domicile, en utilisant nos outils de communication et de gestion de la relation client (CRM) dématérialisés. Une excellente gestion du temps et la capacité à jongler entre différentes tâches simultanément seront nécessaires. Le respect de la confidentialité des informations clients est non négociable.
Vos missions quotidiennes :
Compétences et qualifications requises :
Ce poste, entièrement virtuel et basé à Tournai, Hainaut, BE , offre une flexibilité exceptionnelle pour ceux qui excellent dans le support administratif et le service client à distance.
Vos missions quotidiennes :
- Répondre aux appels téléphoniques, e-mails et messages de chat des clients de manière professionnelle et courtoise.
- Fournir des informations sur nos produits et services.
- Gérer la prise de rendez-vous et la planification des réunions.
- Traiter les demandes de renseignements et les réclamations clients.
- Documenter toutes les interactions clients dans le CRM.
- Assister dans la préparation de devis et de factures simples.
- Suivre les dossiers clients et s'assurer de la satisfaction.
- Escalader les problèmes complexes aux équipes appropriées.
- Maintenir et mettre à jour la base de données clients.
- Participer aux réunions d'équipe virtuelles pour partager les retours clients et les améliorations possibles.
Compétences et qualifications requises :
- Expérience préalable dans un rôle de support administratif, de service client ou d'assistant virtuel.
- Excellentes compétences en communication verbale et écrite en français.
- Maîtrise des outils bureautiques (Microsoft Office Suite, Google Workspace).
- Aisance avec les logiciels de CRM et les plateformes de communication en ligne.
- Sens aigu du service client, patience et empathie.
- Capacité à travailler de manière autonome, organisée et rigoureuse.
- Fiabilité et ponctualité.
- Bonne connexion internet et environnement de travail calme et professionnel à domicile.
- La connaissance d'autres langues est un plus.
Ce poste, entièrement virtuel et basé à Tournai, Hainaut, BE , offre une flexibilité exceptionnelle pour ceux qui excellent dans le support administratif et le service client à distance.
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9