2 Emplois pour Service Client - Belgique

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.
The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).
**Key responsibilities:**
**1. Program Setup & Orchestration (40%)**
+ Initiative Launch Management
+ Stand up Project Atlas governance structure within 30 days
+ Create integrated master schedule linking all six strategic pillars
+ Design and implement executive dashboard for real-time visibility
+ Cross-Functional Coordination
+ organise and run weekly program board meetings with workstream leads
+ Manage dependencies across Technical, Ecosystem, Sales, and Marketing teams
+ Resolve conflicts and escalate strategic decisions to steering committee
+ Ensure alignment between global NTT Data and European operations
+ Resource Management
+ Manage budget across workstreams based on strategic priorities
+ Coordinate resource assignments from country organizations
+ Manage contractor and consultant engagements
+ Track burn rate and ROI metrics weekly **2. Demonstrator Lab Setup & Management (20%)**
+ Lab Establishment
+ Lead site selection process
+ Coordinate vendor negotiations for 60% co-funding target
+ Manage construction timeline and technical specifications
+ Oversee 3.5M capital deployment
+ Operational Excellence
+ Design customer experience journey for lab visits
+ Establish remote access capabilities for virtual demonstrations
+ Create utilization metrics and booking systems
+ Coordinate with vendors for showcase installations
+ Resource Planning
+ Staff lab with technical experts and customer success managers
+ Schedule training programs and certification sessions
+ Plan quarterly innovation days and customer events
+ Track lab ROI through pipeline influence metrics **3. KPI Management & Reporting (15%)**
+ Metrics Architecture
+ Design comprehensive KPI framework across all workstreams
+ Establish data collection processes from BDM, Ecosystem, and Technical teams
+ Create automated reporting dashboards with real-time updates
+ Define success criteria and threshold triggers
+ Performance Tracking
+ Weekly Metrics:
+ Monthly Executive Reporting:
+ Continuous Improvement
+ Conduct monthly performance reviews with workstream leads
+ Identify bottlenecks and implement corrective actions
+ Document lessons learned and best practices
+ Update forecasts based on actual performance **4. Bid Coordination & Support (20%)**
+ Bid Resource Management
+ Establish virtual bid teams combining central and local resources
+ Create resource allocation model for concurrent opportunities
+ Manage bid calendar and submission deadlines
+ Coordinate surge capacity for major pursuits
+ Bid Excellence Framework
+ Develop standardized bid processes and templates
+ Create IPARF-compliant documentation standards
+ Establish win theme library and reusable content repository
+ Design color team review process (Pink/Red/Gold teams)
+ Local Sales Support
+ Partner with country sales teams on opportunity qualification
+ Provide bid/no-bid recommendations based on win probability
+ Support pricing strategy and commercial negotiations
+ Coordinate executive engagement for strategic pursuits
+ EuroHPC-Specific Support
+ Manage dialogue stage interactions with EuroHPC Joint Undertaking
+ Coordinate technical compliance reviews
+ Oversee EU value documentation
+ Support consortium formation and partnership agreements **5. Project Governance (5%)**
+ Milestone Management
+ Track 90-day sprint deliverables across all pillars
+ Manage stage-gate reviews and investment releases
+ Report progress against strategic objectives
+ Coordinate corrective actions for delays
+ Risk, Issues & Assumptions (RIA)
+ Maintain comprehensive risk register
+ Lead bi-weekly risk review sessions
+ Develop mitigation strategies with risk owners
+ Track assumption validation and impact analysis
+ Stakeholder Management
+ Prepare monthly Brief for executive sponsors (Albi/Abhijit) monthly
+ Coordinate with global NTT Data leadership
+ Manage expectations with country organizations
+ Interface with key vendor executives
+ Key Interfaces & Relationships
+ Internal Stakeholders **Required Competencies & Experience** **Essential Experience**
+ 5+ years managing complex technology programs (10M+ budgets)
+ Experience with HPC, cloud, or data center implementations
+ Demonstrated success building programs from zero to operational
+ Bid Management Expertise
+ Experience with multi-stage procurement processes
+ Knowledge of EU procurement regulations
+ Familiarity with technical compliance frameworks **Leadership Capabilities**
+ Strategic Orchestration: Manages complexity across multiple workstreams
+ Crisis Management: Remains calm under pressure, makes rapid decisions
+ Cultural Intelligence: Navigates European business environment effectively **Technical Understanding**
+ Sufficient technical knowledge to engage with architects and engineers
+ Understanding of AI/ML infrastructure requirements
+ Familiarity with EU data sovereignty and compliance requirements
+ Ability to translate technical capabilities into business value
+ Operational Excellence
+ Advanced project management certification (PMP, PRINCE2, or equivalent)
+ Experience with agile and waterfall methodologies
+ Strong financial acumen and budget management
+ Data-driven decision making
**Required experience:**
**Seasoned project management experience preferably in a multinational professional services environment.**
+ Seasoned client engagement experience.
+ Demonstrated understanding of the project life cycle.
+ Demonstrated competency in project change management.
+ Seasoned experience managing expectations when balancing alternatives against business and financial constraints.
**Workplace type** **:**
Remote Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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